Front Office Operations Manager
2 weeks ago
The Guest Service Assistant Manager plays a crucial role in ensuring exceptional guest experiences at Newport World Resorts. This position requires strong leadership skills, excellent communication abilities, and a deep understanding of customer service principles.
Key Responsibilities- Customer Service:
- Develop and communicate customer service objectives that align with the company's Mission and Vision.
- Provide training to employees on delivering exceptional customer service and value-added experiences.
- Monitor customer service levels and provide guidance on improving responses to customer requests.
- Evaluate customer satisfaction levels by reviewing feedback and engaging with customers.
- Forecasting, Budgeting & Revenue Management:
- Analyze Front Office forecasts and department budgets to inform strategic decisions.
- Adjust room rates and occupancy forecasts to optimize revenue growth.
- Collaborate with Sales and Marketing to develop strategies for improving revenue and market positioning.
- Implement approved rate changes and manage special requests to maximize revenue.
- Operational Excellence & Standards:
- Ensure smooth check-in/check-out processes and address customer inquiries related to room accommodations and rates.
- Monitor room availability, condition, and pre-blocks special requests and VIP accommodations.
- Maintain timely delivery of customer mails and messages and ensure proper functioning of the Front Office.
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Front Office Operations Manager
5 days ago
Manila, National Capital Region, Philippines JMP TWIN EAGLE Manpower and Allied Services Inc. Full timeAt JMP TWIN EAGLE Manpower and Allied Services Inc., we are seeking a highly skilled Front Office Supervisor to manage our daily front office operations and staff activities. This is an exciting opportunity to lead a team of professionals in delivering exceptional guest experiences and service standards.Key ResponsibilitiesManage front office operations,...
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Front Office Manager
2 weeks ago
Manila, National Capital Region, Philippines LBC PROPERTIES INC Full timeLBC PROPERTIES INC National Capital Region, PhilippinesThis is a full-time on-site role for a Front Office Manager located in National Capital Region, Philippines. The Front Office Manager will be responsible for office administration, ensuring customer satisfaction, providing excellent customer service, managing front office operations, and effective...
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Front Office Operations Manager
5 days ago
Manila, National Capital Region, Philippines Arquee Corp Full timeAbout UsOur TeamWe are a leading provider of office management solutions in the Philippines, with a strong presence in the Ortigas and MOA business district.Job DescriptionAs our Front Office Manager, you will be responsible for overseeing the smooth running of our front office operations. This includes supervising and coordinating the activities of our...
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Operations Director
6 days ago
Manila, National Capital Region, Philippines Okada Manila Full timeRole SummaryThe Assistant Front Office Manager is a senior-level position that requires a seasoned professional with extensive experience in hotel operations, particularly in the Front Office department. As a key member of the Okada Manila team, this individual will be responsible for leading a team of professionals to deliver exceptional customer service,...
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Front Office Operations Manager
6 days ago
Manila, National Capital Region, Philippines Okada Manila Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Okada Manila. As a key member of our Front Office department, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and leading a team of staff to achieve business objectives.About the...
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Front Office Operations Manager
2 weeks ago
Manila, National Capital Region, Philippines Newport World Resorts Full timeJob SummaryThe Guest Service Assistant Manager is responsible for overseeing the daily front office operations to ensure an exceptional guest experience at all times. They maintain constant communication with casino support and other departments across the resort in delivering efficient workflow and collaboration.This role requires strong leadership skills,...
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Front Office Operations Manager
1 week ago
Manila, National Capital Region, Philippines Okada Manila Full timeJob DescriptionWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Okada Manila. The successful candidate will be responsible for overseeing the day-to-day operations of the front desk, ensuring seamless guest experiences and maintaining the highest standards of professionalism.Responsible for establishing and...
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Front Office Manager
3 weeks ago
Manila, National Capital Region, Philippines Abraham Bohol Full timeFront Office ManagerJob Location:Abraham Bohol Resort - Panglao BoholJob Description:Manage and supervise the front desk staff to ensure smooth operations and provide excellent customer service.Manage work schedule of staff and approve vacation requestsCreate and implement front office policies and procedures to ensure efficient and effective...
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Front Office Manager Lead
3 hours ago
Manila, National Capital Region, Philippines Okada Manila Full timeWe are looking for an experienced Front Office Manager to lead our team at Okada Manila. The successful candidate will be responsible for overseeing the day-to-day operations of the front office, ensuring excellent guest service, and maintaining high standards of professionalism.Key Responsibilities:Operational ManagementDirect and supervise a team of front...
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Front Office Manager Leader
2 weeks ago
Manila, National Capital Region, Philippines Okada Manila Full timeWe are seeking a highly skilled and experienced Front Office Manager to lead our Front Office team at Okada Manila. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our Front Office, providing exceptional customer service, and driving revenue growth.About the Role:Develop and implement strategies to improve...
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Front Office Director
1 week ago
Manila, National Capital Region, Philippines ALINO HOTEL Full timeJob SummaryWe are seeking an experienced Front Office Manager to lead our front office team at the ALINO HOTEL. The successful candidate will be responsible for managing the day-to-day operations of the front desk, ensuring seamless check-in and check-out processes, and providing exceptional customer service to our guests.The Front Office Manager will also...
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Front Office Supervisor
3 weeks ago
Manila, National Capital Region, Philippines JMP TWIN EAGLE Manpower and Allied Services Inc. Full timeJMP TWIN EAGLE Manpower and Allied Services Inc.Job DescriptionDescriptionManage daily front office operations and staff activities.Ensure exceptional guest experiences and service standards.Handle guest inquiries, complaints, and special requests efficiently.Supervise check-in and check-out processes.Monitor and optimize room availability and occupancy...
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Front Office Manager
6 days ago
Manila, National Capital Region, Philippines Arquee Corp Full timeAbout the roleDay One Property Management and Signe Co Working Space are seeking a highly organized and customer-focused Front Office Manager to oversee the smooth running of our front office operations in our Ortigas, Pasig and MOA Pasay offices.In this key role, you will be responsible for managing a team of community (Co working space) / property...
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Luxury Hotel Front Office Manager
6 days ago
Manila, National Capital Region, Philippines Okada Manila Full timeOkada Manila is seeking a skilled and experienced Luxury Hotel Front Office Manager to join our team. In this role, you will be responsible for overseeing the front office operations, ensuring exceptional customer service, and maintaining high standards of professionalism.Job DescriptionMain Responsibilities: Supervise and coordinate front office activities...
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Luxury Front Office Leader
6 days ago
Manila, National Capital Region, Philippines Okada Manila Full timeAbout the RoleWe are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Okada Manila. As a key member of our Front Office operations, you will be responsible for leading a team of professionals to deliver exceptional customer service and ensure seamless hotel operations.Key ResponsibilitiesEstablish and maintain high...
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Front Office Team Lead
5 days ago
Manila, National Capital Region, Philippines Okada Manila Full timeJob Description:The Front Office Supervisor plays a vital role in ensuring exceptional guest experiences at Okada Manila. Reporting to the Front Office Manager, this team member will oversee daily operations, manage staff, and maintain high standards of service quality.Key Responsibilities:Operate the Front Office Command CenterHandle all front...
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Front Office Team Lead
6 days ago
Manila, National Capital Region, Philippines Okada Manila Full timeAs a key member of our hospitality team at Okada Manila, the successful candidate will be responsible for managing front office operations, leading a team of staff, and ensuring exceptional customer service standards are met.Key ResponsibilitiesFront Office Operations: Supervise and coordinate front office activities to ensure seamless guest...
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Senior Front Office Administrator
2 weeks ago
Manila, National Capital Region, Philippines LBC PROPERTIES INC Full timeAbout LBC Properties Inc:We are a leading real estate company in the National Capital Region, Philippines. Our mission is to provide exceptional services to our clients, ensuring their complete satisfaction.We are seeking a talented and experienced Front Office Manager to join our team. As a key member of our staff, you will be responsible for overseeing...
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Front Office Manager
1 week ago
Manila, National Capital Region, Philippines ALINO HOTEL Full timeEnsures the overall efficiency in the daily supervision of the various operations of the Front Office including the handling of enquiries and documentation of transactions.Plans and executes control departmental budget.Maintains detailed knowledge of the hotel's services and hours of operation.Operates all aspects of the Hotel Management System, including...
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Assistant Director of Front Office
6 days ago
Manila, National Capital Region, Philippines Okada Manila Full timeJob DescriptionThe Front Desk Supervisor is a key role within the Front Office department, responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional guest service, and supporting the Front Office Manager in achieving business objectives.Main ResponsibilitiesSupervise and coordinate the work of front desk staff, ensuring...