HR Tech Engineer 3

1 week ago

Manila, National Capital Region, Philippines Asurion Full time

The HR Tech Engineer III is a senior level role with a primary focus on administration of Asurion HR technology systems. This role will provide tactical support to all lines of business at all levels in all geographies regarding HR systems, including the HCM, ATS, and LMS platforms. The HR Tech Engineer III is viewed as a senior engineer, knows Asurion's HR systems and linkages well, and assists less senior engineers. This role understands how the supported applications are integrated with other applications and keeps the big picture in mind, looking for longer-term solutions regarding improvements and incident prevention. The HR Tech Engineer III will work with other administrators, analysts, and development partners to ensure system software availability to provide timely delivery of defect resolution and production fixes, including testing and implementation. In addition to providing operational support to the organization, this role will be expected to participate, manage, or lead HR technology-related projects related to system improvements, integration, and implementation.

Key Attributes & Responsibilities:
  • Ability to identify and anticipate problems; expected to solve problems of advanced complexity and help others in solving technical issues.
  • Ability to persuade and influence direction and technical priorities.
  • Understands and can work through the technical interdependencies.
  • Recognizes larger patterns in recurring problems and proactively researches internal and external sources and recommends options for resolving underlying causes.
  • Proactively communicates updates on behalf of self or team; takes responsibility for helping team members resolve issues.
  • Develops strong, positive working partnerships with clients/customers and other team members.
  • Handles ambiguous situations in a calm, rational manner and helps others cope effectively when confronted with uncertainty or lack of clarity.
  • Anticipates the impact of system changes by identifying and communicating system, application, and service dependencies and interactions.
  • Demonstrates operational mastery across platforms/modules and is a go-to resource for other team members.
  • Demonstrates a high degree of analytical ability and uses extensive knowledge of technology principles, methods, and practices to diagnose and resolve complex problems, maintains and improves operational integrity, and ensures service continuity.
  • High level of commitment and follow-through in resolving incidents and ensuring timely delivery of deliverables.
  • Recognizes larger efficiency opportunities by identifying patterns, develops ways to automate or eliminate manual processes, and recommends changes.
  • Proactively identifies gaps (e.g., support issues, or performance) in current operations and suggests plans to address needs.
  • Identifies and implements improvements in own approach to the work with limited guidance.
  • Executes plans for integrating new platforms or systems into the operational environment.
Requirements:
  • B.S. degree in Computer Science, Information Systems, engineering, or related field.
  • Experience managing implementation, configuration, and use of HR technology solutions. At least 5 years of hands-on implementation, configuration, and administrative experience with HR technology.
  • Detail oriented with excellent analytical and problem-solving skills.
  • Operational experience working in technology administrative or maintenance roles.
  • Advanced knowledge of HRIS or applicant tracking systems (preferably Workday). High competency with HR systems and reporting.
  • Expert knowledge and understanding of HR processes, procedures, and policies to translate business requirements into system build.
  • Process improvement skills are a plus.
  • Professional experience in project management preferred.
  • Ability to support efforts to plan, organize, direct, and integrate elements and resources of a program or activity to bring about the successful delivery of technology solutions.
  • Strong leadership skills.
  • Strong analysis and strategic thinking skills.
  • Strong business acumen, written and verbal communication skills.
  • Proficiency in MS Office (e.g., Excel, PowerPoint).
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