Call Center Sales Representative I

Overview

Call Center Sales Representative I (Entry-Level) – Mass Markets

Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team We're looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you'll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy
• Use product knowledge and training to recommend solutions and close sales
• Build rapport, listen actively, and address customer needs effectively
• Research account details and collaborate with internal teams to resolve issues
• Manage customer accounts and process orders accurately using our systems
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Protect customer data and handle sensitive information responsibly
• Escalate complex issues to appropriate team members when needed
• Stay current with training, system updates, and team communications
• Maintain excellent attendance and punctuality

Qualifications

• Must be 18 years or older with a high school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable, punctual, and self-motivated
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer-focused with empathy, patience, and responsiveness
• Ability to multitask and manage time effectively
• Team-oriented with a positive attitude
• Comfortable in a fast-paced, evolving environment
• Strong interpersonal skills and relationship-building ability

Preferred Qualifications

• 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
• Experience in state or federal work environments

Compensation & Benefits

• Compensation starting based on experience with competitive packages and incentives
• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage and in-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning; Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses; Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion; Employee shuttle services
• Company retreats and off-site events; Social engagement and recognition programs

Note: Benefits may vary by geography. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; offers contingent on results
• Must be willing to submit to drug screening; offers contingent on results

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination.

MCI will not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, or other protected characteristics. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI is an equal opportunity employer.

About Mci (parent Company): MCI helps customers take on CX and DX challenges, delivering industry-leading solutions. MCI is a holding company for a diverse lineup of tech-enabled business services and ten BPO facilities across multiple regions.

Senioriy level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

#J-18808-Ljbffr

---