Associate WFM Manager

Job title: WFM Manager-InsuranceWork location: Onsite in Cebu/AlabangWork set up and schedule: GYSalary: 75k-100kStart date: ASAPQualifications :•8 years in BPO background•3-4 years in WFM Manager level/ role•Knowledgeable of Erlang/ occ tools•Preferably with an Insurance campaign backgroundProcess:Screening c/o vendor - Initial Interview (TA- EXL)-...

PRINCIPAL RESPONSIBILITIES:• Prepare and maintain headcount and capacity planners for processes assigned.• Preparing forecasts for volume, productivity and shrinkage• Preparing monthly reports for individual accounts• Validate production and non-production hiring and/or internal movements.• Analysis of scheduling outputs and recommend changes...

Work set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements:• Excellent communication skills• Has good analytical skills for MIS & number crunching;• Must have 2-5 years RTA/ MIS experience in a BPO setting• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)• Can start ASAP...

Job SummaryWe are seeking a highly skilled WFM Executive to join our team at Recruiter PH. As a key member of our workforce management team, you will be responsible for ensuring the efficient use of resources and optimizing our processes to meet business objectives.Key Responsibilities:• Prepare and maintain headcount and capacity planners for assigned...

BPO: WFM - MIS Specialist / Real-time Analyst (RTA)The ideal candidate will be responsible for managing, analyzing, and reporting data from various sources to assist in decision-making processes. This role involves developing and maintaining information systems, ensuring data accuracy, and generating detailed reports to support operational efficiency.Job...

**Company Overview**We aim to build long-lasting relationships with our clients through our commitment to quality service.**Job Title:** Insurance Operations Manager**Job Summary:** We are seeking an experienced professional to oversee our workforce management in the insurance sector.**Key Accountabilities:**• Effective workforce management in the...

About Us">">Lily Villamala Cenezia and Associate is dedicated to delivering exceptional service and quality results.">">About the Role">Job Description">This role will provide administrative support to the team, ensuring seamless day-to-day operations. Key responsibilities include:">">Managing and maintaining accurate records and documentation.">Organizing...

Job DescriptionAs Deputy Manager - WFM, you will play a critical role in leading our workforce management team. You will be responsible for developing and implementing effective scheduling strategies to drive business results.About the RoleYou will work closely with our clients to understand their business needs and develop effective solutions. You will lead...

Responsibilities:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency...

JOB DESCRIPTION---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or...

Salary and BenefitsWe offer an attractive salary package, including benefits such as health insurance, retirement planning, and opportunities for career growth.Job DescriptionWe are seeking an experienced Workforce Management Executive to join our team. The ideal candidate will have a proven track record in workforce management, with expertise in...

Explore an Exciting Career OpportunityNote: Only applicants with the right to live and work in this country will be considered for this role.Support & Escalation Management:- Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.- Serve as the initial escalation contact...

Requirements:- With 5 years experience in WFM Manager Role- Must have experience in handling ERLANG tool- People Management- Amenable to work onsite

Requirements:- With 5 years experience in WFM Manager Role- Must have experience in handling ERLANG tool- People Management- Amenable to work onsite

We are looking for a highly motivated Management Associate to join our team at LBCA and Associates. As a Management Associate, you will assist in managing financial records, processing transactions, and supporting accounting activities.Key Responsibilities:Manage Financial Records: Maintain accurate ledgers and financial data to ensure compliance with...

Company Overview">">The Lily Villamala Cenezia and Associate is an organization that values efficiency, effectiveness, and professionalism in all aspects of our operations.">">About the Job">Job Description">The Administrative Staff provides essential support to the organization by performing a variety of administrative tasks to ensure smooth and efficient...

About the RoleAs a WFM Executive, you will play a critical role in ensuring the smooth operation of our workforce management functions. You will be responsible for analyzing data, developing forecasts, and creating reports to inform business decisions.Your Key Responsibilities Will Include:• Developing and maintaining headcount and capacity planners for...

Direct message the job poster from Tech Mahindra.Should be able to handle and achieve the departmental requirements.Knowledge of VBA, MS Access, SQL preferable.Maintaining secrecy of data.Knowledge (what the person must know): Understanding of operational process, logical thinking, reporting and analysis.Should be open to change; multi-tasking skills.Team...

Join to apply for the WFM Real-Time Analyst - Iloilo Site role at Carelon Global Solutions PhilippinesBe among the first 25 applicantsResponsibilitiesMonitors call volume demand in real time and flexes workforce accordinglyEnsures optimal call center service levels to maximize utilizationMonitors call volume and average speed of answer (ASA) in real time and...

**About Us at Gratitude Inc**We strive to deliver top-notch services that exceed customer expectations.**Job Description**This position involves overseeing the management of our workforce in the insurance sector.**Responsibilities Include:**• Workforce management in the insurance industry• Developing and implementing efficient work processes• Ensuring...