Key Account Specialist

18 hours ago


Paranaque City, Calabarzon, Philippines Viventis Search Asia, Inc. Full time

The Key Account Specialist is responsible for nurturing and growing existing client relationships. This role focuses on ensuring customer satisfaction, identifying upsell and cross-sell opportunities, and maximizing account value through trust-based relationship building.

Key Responsibilities
  • Manage and grow a portfolio of existing clients within the assigned segment.
  • Serve as the primary point of contact for key accounts, ensuring timely support and communication.
  • Analyze client buying patterns and develop customized growth strategies.
  • Collaborate with internal teams (logistics, operations, support) to ensure high service standards.
  • Monitor account health and proactively resolve issues to ensure customer satisfaction and retention.
  • Achieve sales growth and renewal targets
Qualifications
  • Bachelor's Degree in Business, Marketing or any related field
  • Proven experience in key account management or customer-facing roles.
  • Strong interpersonal & relationship-building skills
  • Excellent negotiation & problem-solving abilities
  • Comfortable with CRM tools and data-driven sales insights.

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