IT Operations Associate

1 week ago

Makati City, National Capital Region, Philippines Beep Full time

The role of the IT Operations Associate is responsible for the full delivery and implementation of the unit's plans (Network Operating Center, Server, Database, and Network). This position requires the delivery of work and allocation of resources to requests so they are serviced within agreed Service Level Agreements. This role requires high coordination with other teams to deliver the service, balance resources based on demand, manage vendors, and perform operational reporting. This role functions to serve a shared service unit for Rail & Non-Rail.

  • Monitors and analyzes network devices within MSE office, servers hosted at data centers, and across the lines using Nagios and PRTG.
  • Devices from Rail are monitored, informing the maintenance team on the field about the status of the device. Continuously monitors the device until maintenance confirms the device availability has been restored.
  • Monitors EOD (Clearing House Settlement) status and immediately notifies and rectifies critical processing failures.
  • Monitors the stability of Backend Application services both in AFPI Office (e.g., NAV, Email, SharePoint), Rail (L1, L2, L3, and L4 environments), and non-rail systems (Beejees, RAI, and AWS cloud environment).
  • Creates and maintains technical documentation.
  • Communicates and collaborates with different teams (e.g., PDDEV, BD, RSD, HR, etc.).
  • Prepares and submits accurate KPI reports 1, 8, and 9 for Rail reports (C.A adherence).
  • Conducts testing for RAIL software applications such as POS, GATE, and TVM apps and assists in deployment.
  • Attends to office users' IT-related requests.
  • Works flexible hours, including on-call and after-hours work for scheduled and unscheduled maintenance.
Functional Competencies
  • Technology and Information Management
  • Results-oriented
  • Effective Communication
  • Data Center Operations
  • Back-end / Database / Server Management
Education and Work Background
  • Graduate of IT / Computer Science / Computer Engineering courses
  • Certifications such as CISCO, IBM management, Network, ITIL, Database/Server Management are advantageous
  • Experience in Windows and Linux Operating systems administration
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