Account Receivable Officer

Overview

Job Description

PRIMARY RESPONSIBILITIES:

• Ensure the accuracy of all charge and credits to the various accounts and that they are properly entered on a timely basis.
• Compute accurately all travel agent commissions payable and enter them on amity basis.
• Ensure that accounts, statements and follow-up letters are mailed on a timely basis.
• Ensure that the necessary information in regard to overdue accounts is supplied to the proper persons for follow-up.
• Control by recording, posting and balancing of all advance deposits.
• Respond to guests' queries and account disputes.
• Ensure that the proper amount of travel agent's commissions is paid, and paid only to authorized travel agents.
• Balance all subsidiary accounts receivable ledgers to the appropriate control accounts, monthly and prepare "AGED" trial balances of all accounts receivable ledgers.
• Prepare all necessary reports in regard to accounts receivable (e.g. quarterly accounts receivable report).
• Performs other duties as may be assigned.

Administrative Responsibilities

• Performs duties or tasks at the best of his/her ability.
• Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
• Attends briefing or meeting as requested.
• Attends all training requested by the hotel.
• To be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.
• Follows company's rules and regulations.

Technical Responsibilities

• Reports to work in prescribed uniform and well-groomed.
• Reports to the supervisor at the start of the shift to receive necessary instructions.
• Performs duties responsively and professionally according to standards and requirements.
• To be knowledgeable of all work related items such as guest supplies, consumable items to be served to guests, promotional materials, forms and procedures correctly and skillfully.
• Equips him/herself with necessary working tools and equipment such as pen, computer, photocopiers, and others.
• Greets guests and colleagues politely.
• Listens to guests (external & internal) carefully and attentively in order to perform duty effectively.
• Practices job tasks as well as develop himself/herself for new ideas and techniques at all times.
• Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complaint.

Commercial Responsibilities

• Communicates effectively with guest, clients, business partners and staff.
• To be a good sales person to promote hotel's image and businesses.
• Participates in community projects or activities in order to promoting the hotel's image and cooperation to improve community relationship.

Human Resources Responsibilities

• Establishes and maintains good relations with other staff within and between other departments provides assistant to co-staff within and amongst other department in performing task to foster team work and success of the hotel.

Relationship

• Reports to unit manager or department heads if necessary.
• Communicates to guests in delivering product and service.
• Relates to co-staff in service and supporting departments in performance of work and service to guests.
• Relates to employees of other departments for special functions and activities of the hotel.

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

Accountabilities

• Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company's Culture

• Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute"

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dusit Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

• Minimum education of high Vocational diploma in Accounting
• Minimum of 1 year in accounting experience
• Have good communication skills in written and spoken English
• Have an analytical mind and be proactive
• Possess professional disposition with good communication and interpersonal skills

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