Voip Network Support

4 weeks ago

Cebu City, Central Visayas, Philippines Vivant Full time
Overview

Join to apply for the Voip Network Support - US Experience role at Vivant.

Responsibilities
  • Diagnosing and rectifying SIP, RTP and PBX related voice faults
  • Managing customer and reseller faults and service requests through the ticketing system
  • Escalating faults to upstream carriers
  • Providing accurate and timely advice and issue resolution for customers
  • Assisting customers with moves and changes
  • Documenting processes and systems for the benefit of other team members
  • Assisting clients and partners when deploying new voice solutions
  • Mentoring and coaching team members to improve the customer experience
Qualifications
  • At least 24 months experience and proven knowledge of VOIP (SIP and RTP)
  • Experience using protocol analyzers for signaling and interpreting the results
  • Moderate network knowledge and general telecommunications troubleshooting
  • Experience with Open source SIP based PBX systems (Asterisk, Freeswitch, Kamailio, Kazoo)
  • Experience with VOIP Phones such as Grandstream, Yealink, Polycom
  • Exposure to Managed VOIP or network environment; experience building/deploying NetSapien, 3CX, PortaOne; SIP based PBX Systems and equipment (Cisco, 3CX, Asterisk, Polycom, Yealink); SIP School; working knowledge of IP protocols
What We're Looking For
  • Motivated self-starter with excellent written and spoken English
  • Team player, customer focused, and problem solver
  • Desire to learn and continuously improve
  • High level of trust and integrity
  • Ability to work autonomously but also within a team
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industry: Telecommunications

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