Voip Network Support

2 days ago

Cebu City, Central Visayas, Philippines Vivant Full time
Overview

Join to apply for the Voip Network Support - US Experience role at Vivant.

Responsibilities
  • Diagnosing and rectifying SIP, RTP and PBX related voice faults
  • Managing customer and reseller faults and service requests through the ticketing system
  • Escalating faults to upstream carriers
  • Providing accurate and timely advice and issue resolution for customers
  • Assisting customers with moves and changes
  • Documenting processes and systems for the benefit of other team members
  • Assisting clients and partners when deploying new voice solutions
  • Mentoring and coaching team members to improve the customer experience
Qualifications
  • At least 24 months experience and proven knowledge of VOIP (SIP and RTP)
  • Experience using protocol analyzers for signaling and interpreting the results
  • Moderate network knowledge and general telecommunications troubleshooting
  • Experience with Open source SIP based PBX systems (Asterisk, Freeswitch, Kamailio, Kazoo)
  • Experience with VOIP Phones such as Grandstream, Yealink, Polycom
  • Exposure to Managed VOIP or network environment; experience building/deploying NetSapien, 3CX, PortaOne; SIP based PBX Systems and equipment (Cisco, 3CX, Asterisk, Polycom, Yealink); SIP School; working knowledge of IP protocols
What We're Looking For
  • Motivated self-starter with excellent written and spoken English
  • Team player, customer focused, and problem solver
  • Desire to learn and continuously improve
  • High level of trust and integrity
  • Ability to work autonomously but also within a team
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industry: Telecommunications

#J-18808-Ljbffr

  • IT Network Expert

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeNetwork Full time ₱400,000 - ₱800,000

    Are you passionate about delivering exceptional network solutions? We are seeking a skilled IT Network Engineer to join our team!Job DescriptionWe are looking for a highly motivated and experienced IT professional to manage, configure, and troubleshoot PBX systems and VoIP services. The ideal candidate will have a strong understanding of network protocols,...

  • Mid Senior Voice Network Support Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeExpert Full time ₱800,000 - ₱1,200,000

    Job OverviewThis mid-senior level role is ideal for an IT professional looking to expand their network support capabilities.Key ResponsibilitiesDiagnose and resolve complex voice faults related to SIP, RTP and PBX systems.Manage customer and reseller service requests through a ticketing system.Evaluate and escalate technical issues to upstream carriers when...

  • Enterprise Network Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeNetworkEngineer Full time $80,000 - $120,000

    Job DescriptionAs a Network Engineer, you will be responsible for designing, configuring, and enhancing our global enterprise network infrastructure. This includes collaborating with multiple teams to ensure the implementation and maintenance of our network security policies.The selected candidate will work closely with architects and business teams to...

  • Network Engineer

    2 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time

    Join to apply for the Network Engineer | Hybrid role at LexmarkLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at...

  • Network Engineering Manager

    2 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • Wireless Network Support Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeWirelessNetworkSupport Full time ₱800,000 - ₱1,200,000

    Wireless Network Support SpecialistWe are seeking an experienced Wireless Network Support Specialist to provide technical support and troubleshooting assistance for wireless networks.Main Responsibilities:Provide technical support and troubleshoot issues related to wireless networksEnsure the stable and optimal performance of wireless networksConfigure and...

  • Network Infrastructure Support Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeNetworkOperations Full time ₱800,000 - ₱1,200,000

    Network Operations SpecialistStaff4Me is looking for a dedicated Network Operations specialist to join our team. In this role, you will serve as the first line of defense in maintaining the availability and performance of network infrastructure.Key responsibilities include monitoring network systems 24/7 using advanced network monitoring tools, identifying,...

  • Network Infrastructure Support Specialist

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeNetwork Full time ₱900,000 - ₱1,200,000

    Job Title: Network Operations Center SpecialistWe are seeking a highly skilled and detail-oriented Network Operations Center (NOC) professional to join our team. As a key member of our NOC, you will play a crucial role in maintaining the availability and performance of our network infrastructure.Key Responsibilities:Monitor network systems 24/7 using...

  • Network Operation Center

    5 days ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewStaff4Me is seeking a skilled Network Operation Center (NOC) professional who is passionate about ensuring the stability and reliability of our network infrastructure. As part of our team, you will monitor the health and performance of network systems, respond to incidents, and work collaboratively to resolve issues efficiently. This position is...

  • Network Operation Center

    6 hours ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    OverviewJob Summary: Staff4Me is seeking a skilled Network Operation Center (NOC) professional who is passionate about ensuring the stability and reliability of our network infrastructure. As part of our team, you will monitor the health and performance of network systems, respond to incidents, and work collaboratively to resolve issues efficiently. This...