Learning and Development Trainer

7 days ago


Pasig, National Capital Region, Philippines Offshore Business Processing Full time
  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning
Responsibilities
  • Train, support, and mentor associates on required skills per client request.
  • Assist the Training Supervisor with tasks and responsibilities related to the post.
  • Set a timeline or training calendar cycle that promotes increased operational efficiency.
  • Carry out strict process compliance on all levels within the team.
  • Update and review training plans that adapt to business needs.
  • Participate and contribute in weekly, bi-weekly, and monthly business review meetings.
  • Administer Learning and Performance Needs Analysis (LPNA) on current team members.
  • Conduct and develop effective training techniques or methods for new hires and existing team members.
  • Identify and provide essential information for the trainees' and team members' development and needs.
  • Develop and update training curriculum by coming up with the best resolutions and applying them accordingly.
  • Ensure high customer satisfaction through conducting NPS surveys at a defined frequency.
  • Plan and provide training support and development plans for team members.
  • Conduct refresher training for existing team members that develop key skills essential for their respective accounts and roles.
  • Design and implement training programs.
  • Evaluate the outcomes of training sessions and maintain records of trainees' progress and achievements.
  • Facilitate or manage soft skills training such as for back-office, voice, leadership, and customer experience.
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