Senior Fulfillment Associate

3 weeks ago


Mandaluyong City, National Capital Region, Philippines Maya Full time
Overview

Responsible for reviewing and monitoring Terminal Aftersales activities by the service providers/vendors. Ensures each vendor adheres to the agreed service level with Maya.

What you will do
  • Vendor Support and Management
  • Supervise vendor's SLA compliance and targets.
  • Daily review of activities done on field and return invalid activities to the vendor.
  • Negative dispatch management – escalation to BU for merchant coordination
  • Daily case / ticket escalation and fulfillment monitoring
  • Process improvement recommendations and execution
  • Daily and monthly tracker and reports monitoring
  • Other ad hoc activities related to Terminal Aftersales which can be assigned from time to time
  • Reports Management
  • Cross-Functional coordination
What we are looking for
  • At least 2 years of relevant experience
  • Operations Experience - POS/Terminal Operations is an advantage
  • Technical Support / Customer Experience / Merchant Management
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Analyst and Customer Service
Industries
  • Financial Services and Banking
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