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Regional Service Engineer

1 month ago

San Fernando, Central Luzon, Philippines Concepcion Midea Inc. Full time

Regional Service Engineer - Luzon
Work Arrangement: Field
Work Location: Around Luzon

Accountabilities:

  • Support Service Agents, Authorized Product Installer (API) and Authorized Service Center (ASC) with product specification and presentation on NHVAC and HVAC products.
  • Provides Technical Training to all Installers, Technicians, ASC and Dealers.
  • Provides on-site technical support for NHVAC & HVAC products.
  • Perform Customer Care Agents training on First Call Resolution (FCR).
  • Manages and oversees business partner's performance.
  • Handles escalated VOC (Voice of Customers) cases from both Sales and Consumers.
  • Supports the service readiness of NHVAC products both ASC and parts availability.
  • Remind / Assist and Coordinate with Field Support Team to ensure on-time issuance of parts to Business Partners.
  • Tasked to conduct and make field inspection reports and troubleshooting on new and recurring field defects including VIP customer's aftersales concerns.
  • Responsible in the defect verifications of dealer's stocks thru the utilization of Business Partners.
  • Ensures all Service Directives and Bulletins are properly cascaded to all Business Partners in his area of responsibility.
  • Assist in Business Partner's technical inquiries and other COMS related issues and concerns.
  • Tasked to conduct Audit of spare parts availability and returned defective parts from Business Partners and Spare Parts Distributors. Others.

Qualifications:

  • With experience in ASC Management
  • With Background in HVAC
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