Field Services Operations Manager
2 weeks ago
The Field Services Incident Manager plays a crucial role in supporting the Technical Service team by overseeing all cases requiring Field Engineer intervention. This role ensures Field Engineer resources are always available, guaranteeing timely resolution of customer issues.
Main Tasks
- Engage TRT field engineers or service partner engineers as needed, considering factors like cost, capability, and complexity.
- Negotiate and select the most suitable service partner for each ticket, taking into account various aspects.
- Secure approval for purchasing orders and coordinate with accounts to process these orders efficiently.
- Address any disputes with service partners, ensuring their performance meets expectations.
- Foster collaboration with the field services team lead for areas requiring extra support from service partners or field engineers.
Essential Deliverables
- Evaluate the effectiveness of on-site visits, identifying opportunities for improvement and escalating concerns to the team leader.
- Guarantee all service partner engineers receive purchase orders before visiting customer sites.
- Verify TRT field engineers receive necessary approvals and information before engaging with customers.
- Maintain accurate records of purchase orders, resolving any discrepancies promptly.
- Compile regular reports for managed services clients, highlighting key achievements and areas for growth.
- Document successful resolutions in TRT's knowledge base, enhancing collective expertise.
- Cultivate ongoing learning, focusing on both technical and non-technical skills essential for this role.
- Adhere to company policies, promoting a culture of compliance and best practices.
-
Field Services Incident Manager
2 weeks ago
San Fernando, Central Luzon, Philippines TRT Shared Services, OPC Full timeTHIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINESJob FunctionsField Services Incident Management's role is to support the Technical Service team to oversee all cases that require Field Engineer intervention and to ensure Field Engineer, internal or external, resources are always available.Workflow:Engage TRT field engineer...
-
Food Service Operations Manager
1 week ago
San Fernando, Central Luzon, Philippines Jollibee Group Full timeAbout Jollibee GroupJollibee Group is a leading Asian food service company with a diverse portfolio of brands.The Assistant Restaurant Manager (ARM) role plays a vital part in helping our Restaurant Managers achieve sales targets by recommending promotional activities for Packaged Programs to support the sales strategy designed by the RM.Key...
-
Field Auditor for Oil and Gas Operations
1 day ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeJob Description:We are seeking a skilled Field Auditor to conduct regular on-site audits and inspections of our oil and gas facilities in Central Luzon, Visayas, and Mindanao regions.The ideal candidate will have experience in field operations within the oil and gas industry, with strong problem-solving and analytical skills.Key Responsibilities:Conduct...
-
Climate Control Services Manager
2 weeks ago
San Fernando, Central Luzon, Philippines Stellar 167 Manpower Recruitment & Services Inc. Full timeStellar 167 Manpower Recruitment & Services Inc. requires an experienced Climate Control Services Manager to lead our team of HVAC professionals. In this role, you will be responsible for managing the installation, maintenance, and repair of air conditioning systems across various locations.The successful candidate will possess excellent communication and...
-
Service Operations Coordinator
2 days ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeJob DescriptionWe are seeking a highly motivated and organized Service Operations Coordinator to join our team. In this role, you will be responsible for proactively managing open orders for our accounts, fielding incoming inquiries from direct accounts regarding logistics and order fulfillment, and working with other departments to facilitate on-time...
-
Food Service Operations Manager
3 hours ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeA Restaurant Manager will be responsible for overseeing the daily operations of the restaurant and ensuring that it runs smoothly and efficiently.Key Responsibilities:Oversight of daily restaurant operations including staff management, inventory control, and customer serviceDevelopment and implementation of operational improvements to increase efficiency and...
-
Operations Manager
4 weeks ago
San Fernando, Central Luzon, Philippines TRT Shared Services, OPC Full timePosition: Operations Manager (OM)Work Location: Pampanga, Philippines**Note: Mandatory to attach the Cover Letter along with your updated CV to apply for this role**Overview:The Global Operations Manager is directly responsible in the Management of the processes in various TRT offices across 15 countries (US, UK, Australia, Thailand, Hong Kong, Singapore,...
-
Warehouse Operations Manager
2 weeks ago
San Fernando, Central Luzon, Philippines Manpower Outsourcing Services, Inc. Full timeJob SummaryThis is an exciting opportunity to join our team as a Warehouse Specialist at Manpower Outsourcing Services, Inc. in Pampanga. As a key member of our warehouse team, you will play a critical role in ensuring the efficient operation and management of our state-of-the-art warehouse facility.The ideal candidate will have a strong background in...
-
Field Coordinator
4 days ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeAbout the Job:The Field Coordinator will play a crucial role in supporting the field operations team by conducting regular audits of retail locations to ensure compliance with company standards.You will develop and implement merchandising strategies to optimize product displays, provide feedback and training to store staff on merchandising best practices,...
-
Customer Service Operations Head
2 weeks ago
San Fernando, Central Luzon, Philippines The SM Store (SM Mart Inc.) Full time**Leadership Opportunity**The SM Store is seeking a highly skilled CUSTOMER SERVICE OPERATIONS HEAD to lead our Customer Service team in delivering exceptional service levels and ensuring smooth customer traffic flow in our counters and Prestige Lounge.This role involves managing customer interactions, enforcing customer service procedures and policies,...