Customer Service Engineer
2 weeks ago
CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ is a leading provider of asset-servicing solutions to the global alternative investment industry.
We are seeking a highly skilled Service Desk Analyst to join our team in Clark, Pampanga, who can provide technical assistance to internal business customers and external clients, resolve their technical issues, and escalate complex problems to high-level IT Support specialists and experts when necessary.
The ideal candidate will have 2-3 years of troubleshooting experience with hardware or software customer services, substantial experience in IT Support and customer service, and excellent communication and interpersonal skills.
You will work closely with our global Service Desk team to ensure customer expectations are met or exceeded. Your responsibilities will include handling all incoming queries and help requests from end users and customers, directly resolving user technical issues, and escalating user support requests to high-level IT Support specialists and experts when necessary.
In addition to your technical skills, you will also provide on-time status and communication to employees regarding outstanding and resolving incidents, proactively increase the efficiency of day-to-day operations by suggesting improvements regarding tools and processes, and communicate to management on high-impact technical incidents.
We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off, as well as opportunities for professional growth and development.
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Customer Service Specialist
2 weeks ago
San Fernando, Central Luzon, Philippines United Parcel Service Of America Full timeAs a Customer Service Specialist at United Parcel Service Of America, you will play a critical role in ensuring customer satisfaction by providing timely and effective solutions to customer concerns. Your responsibilities will include:Key ResponsibilitiesInvestigate and resolve customer cases in a professional and courteous mannerCommunicate with customers...
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service engineer
4 days ago
San Fernando, Central Luzon, Philippines Bihis-Maala Basics Full timeService Engineer Responsibilities:Shall have multi-function responsibilities in the Installation, Commissioning, Maintenance, Repair, and Calibration of Equipment we Supply.Conduct Customer Training on the Proper Operation and Basic Maintenance of the Equipment we supply, as well as preparing Presentations to be used for the training.Supervise in the...
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Technical Service Engineer
4 days ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeAbout the RoleThis Technical Service Engineer position requires a high degree of technical expertise, strong communication skills, and the ability to work independently. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving complex technical issues, and promoting our products to...
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San Fernando, Central Luzon, Philippines United Parcel Service Of America Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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Support Engineer
4 days ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeAbout the Role:We are seeking a highly motivated and organized Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers.Responsibilities and Requirements:Handle customer inquiries and issues via phone, email, or...
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Service Desk Engineer 1
2 weeks ago
San Fernando, Central Luzon, Philippines Seidotech Solutions Corporation Full timeAbout the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you'll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are...
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Customer Success Engineer
2 days ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeJob OverviewWe are seeking a skilled Customer Success Engineer to join our team.In this role, you will work closely with customers to ensure they achieve maximum value from our platform and solutions.You will be responsible for providing technical support, guidance, and training to customers throughout the implementation process.Your goal will be to increase...
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Customer Success Engineer
3 weeks ago
San Fernando, Central Luzon, Philippines Ideagen Full timeAbout UsLocation: Clark Freeport Zone, Pampanga, PhilippinesDepartment: CustomerLevel: Support roleWorking Pattern: HybridBenefits: Benefits at IdeagenDEI: DEI strategySalary: This will be discussed at the next stage of the process. If you have any questions, please feel free to reach outThe Customer Success Engineer Tier 1 is responsible for providing...
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Sales Engineer
1 week ago
San Fernando, Central Luzon, Philippines Epitax Claro Philippines, Inc. Full timeCompany DescriptionEpitax Claro Philippines, Inc. is a vertically integrated company that designs, manufactures, and distributes LED lighting products from mid-tier to high-end for industrial and commercial customers. With a focus on providing the best value, Epitax offers finished lighting products, OEM/ODM services, CKD/SKD, and lighting design to meet...
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Global Service Desk Engineer
3 weeks ago
San Fernando, Central Luzon, Philippines TRT Shared Services, OPC Full timePosition: Global Service Desk Engineer – Level 1Location: Clark Global City PampangaSuitable for: College graduates, BPO background or those looking to enter IT IndustryKey Tasks:Ensure prompt resolution of logged incidents within agreed SLAs.Maintain professional communication with customers and meet commitments.Analyze hardware issues and recommend...