Corporate IT Support

3 weeks ago

Taguig, National Capital Region, Philippines Ubiquity Full time
Corporate IT Support

As an IT Support Analyst, you will play a key role in enabling the success of Medallia employees. This includes ensuring the constant availability of IT services, performing initial triage of support inquiries, and resolving technical issues. You will be the first point of contact for our employees and the familiar face for Medallia IT. This role offers a unique opportunity to partner with our infrastructure, application support, and business intelligence teams, all working toward the common goal of employee success.


Responsibilities
  • Ensure the constant availability of IT services; perform initial triage of support inquiries; resolve technical issues for Medallia employees.
  • Partner with infrastructure, application support, and business intelligence teams to deliver IT services; be the first point of contact and the familiar face for Medallia IT.
  • Support on-site office infrastructure including networking, meeting rooms, event spaces, and printers.

What we're looking for
  • Exceptional customer service skills with experience in supporting users
  • Experience in supporting MDM-managed Apple / Mac hardware in an enterprise environment
  • Experience in supporting or administering applications such as Google Workspace, Okta, Jira, Confluence, Slack and Zoom
  • Experience in onboarding & offboarding employees, including access provisioning & deprovisioning and hardware delivery & collections
  • Experience in supporting on-site office infrastructure including networking infrastructure, meeting rooms, event spaces & printers
  • Strong verbal & written communication skills, including contributing to user & technical documentation
  • Ability to manage multiple projects and priorities with ease
  • Identify technical gaps and escalate issues to other parts of the organization

Qualifications And Experience
  • Bachelor's degree in related field
  • Excellent verbal and written communication skills in English
  • 5+ years of experience in a customer-focused, technical support environment
  • Ability to work a flexible schedule including nights and weekends; work hours will be based on business needs
  • 1+ year of experience with evaluating and troubleshooting technical issues and explaining resolutions in a simple way
  • 5+ years of supporting Mac, Windows, iOS, and Android environments
  • 5+ years of supporting Google Chrome, O365, Slack, and Zoom desktop applications
  • 5+ years of user administration experience in SaaS platforms including Google Suite, Okta, Slack and Zoom
  • 5+ years of user administration experience in Active Directory; including user management, group policies, domain joining, and Remote Desktop Services
  • 5+ years using a ticketing system to document issues and resolutions

Seniority level
  • Mid-Senior level

Employment type
  • Full-time

Job function
  • Information Technology

Industries
  • Internet Publishing
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