Customer Service Associate

4 weeks ago

San Fernando, Central Luzon, Philippines Sutherland Full time

What's the day-to-day vibe like in this role?

As a Customer Service Representative for our Audio & Podcast Streaming Services account, you will be responsible for managing incoming customer phone calls and addressing various service-related issues. Your main role is to deliver excellent customer service by understanding and responding to the specific needs of each caller.

What you'll bring to the table:

  • Provide first-class customer service through phone and e-mail

  • Accept inbound calls and address customer needs

  • Use provided tools and resources to resolve customer issues and conduct walkthroughs

  • Document customer problems, requests, and actions taken in the client system

  • Meet predetermined performance targets

  • Represent the client in a professional and courteous manner

  • Follow client-defined processes, procedures, and company policies

  • Maintain the highest quality standards to meet or exceed client specifications

  • Achieve or surpass minimum productivity, availability, and quality requirements

Key strengths for this role:

  • High school graduate; post-secondary degree or equivalent work experience preferred

  • At least 6 months of experience in customer care

  • Basic knowledge of internet browsing, net surfing, and Microsoft Office applications

  • Good written and verbal communication skills

  • Strong comprehension and conversational skills

  • Strong management skills

  • Demonstrated ability to take initiative, handle multiple tasks, and prioritize effectively

This is where you'll level up professionally

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

The good stuff coming your way

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training

  • Paid time off

  • Vision, dental, and health benefits

  • Same-sex Partner Dependent for HMO

  • Flexible scheduling based on program needs

  • Performance incentives on selected programs

  • World-class virtual support

  • Career development & advancement opportunities

Visit our official Social Media Pages and Career Site for more job openings and updates

  • Facebook: https://www.facebook.com/SutherlandPH

  • Instagram: sutherlandlifeapac

  • Tiktok: sutherlandlifeph

  • Career Site: https://www.jobs.sutherlandglobal.com/


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