Workforce Management Analyst

Ensure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...

The Workforce Real-Time Analyst is responsible for the real-time management of contact center operations to ensure all service level agreements and key performance indicators are met. This role involves monitoring agent performance and adherence, making dynamic adjustments to staffing levels based on call volume, and collaborating with management to optimize...

Positions: Workforce ManagerLocation : CebuSetup: OnsiteSchedule: ShiftingEmployment: Full-time / Regular Job SummaryThe Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and efficient operations. This role plays a key part in balancing business needs with...

Join Our Team as aWorkforce Management Analyst and work Onsite in Angeles CityAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...

Who we are.Newfold Digital is a leading web technology company serving millions of customers globally. Our portfolio includes prominent brands such as Bluehost, HostGator, Domain.com, Network Solutions, Register.com, and Web.com. We help customers of all sizes build a digital presence that delivers results, offering extensive products and personalized...

Fair Trade Outsourcing is hiring a Full time Workforce Planning Analyst role in Iloilo City Proper, Western Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningAssist in overseeing the daily performance of the Forecast and...

Innodata is hiring a Full time Workforce Planning Manager role in Mandaue City, Central Visayas. Apply now to be part of our team.Job summary:Flexible hours availableKey ResponsibilitiesTeam Leadership: Lead and mentor Real-Time Analysts, Supply Planning, and Workforce Experts; set performance goals, conduct evaluations, and support career...

Workforce Planning ManagerThis role oversees the workforce allocation process, ensuring the right number of resources are assigned at the right time to meet operational demands. The ideal candidate will possess strong analytical skills, with the ability to effectively collaborate with cross-functional teams.The Supply Planning Lead will spearhead the Supply...

OverviewWorkforce Management Analyst (Onsite - Night Shift) — Connext Global Solutions. This role involves overseeing the organization, quality, integrity, and governance of critical alternative investment data within our operational systems.Key ResponsibilitiesOversee organization of fund documents within operational systems.Enrich unstructured data into...

Position ResponsibilitiesManage volume and workload distribution across sites to ensure optimal staffing levels, including handling schedule adjustments and monitoring leave allocations.Create and maintain accurate reports on Service Level performance, such as Start of Day (SOD) and End of Day (EOD) reports, Turnaround Time (TAT) monitoring, and queue...