Technical Support Engineer
2 weeks ago
Job Roles and Responsibilities:
- Provides ownership to specific projects assigned by the Lead.
- Monitors the progress of the project, status, and checking of timeline.
- Coordinates with Business Analysts regarding project requirements to ensure they are complete and finalized.
- Provides technical solutions, recommendations, and assessments for the Business User Requirements endorsed by the proponents/clients.
- Provides estimated timeline of work for a specific project, if possible, alongside Project Manager.
- Designs the project GUI (Graphic User Interface) and consults with proponents for checking and approval.
- Develops workflow for the proposed project as per design.
- Coordinates with third-party developers/vendors to discuss and align project requirements and proponents' expectations.
- Facilitates familiarization of newly developed and proposed systems/projects for presentation with the proponents.
- Conducts training such as system navigation, walkthrough, and function overview with the proponents, and presents the overall functionality of the developed project to proponents.
- Facilitates a User Acceptance Testing session with proponents for project acceptance and initial testing.
- Provides training materials such as video tutorials, system manuals, and daily support for concerns and issues related to owned projects.
- Develops, designs, and creates Cognos/Quicksight reports and dashboards for the system's graphical analytics of related data.
- Transforms data, conducts data bashing, and loading using Excel upon proponents' request and endorsement of data.
- Sets meetings and alignment regarding important project matters to discuss project clarifications, brainstorming, and updates regarding current activities' status.
- Provides stand-by support during project deployment and project implementation in production.
- Conducts testing and troubleshooting of the system if there are existing errors in pre-deployment and post-deployment of the project in production.
- Provides daily L1 support, cascading of GUI, access to specific modules in the system, assisting users with account creation, and answering queries related to various project concerns.
- Documents minutes of the meeting, project discussions, and answers basic email queries. Broadcasts important system advisories for everyone's awareness.
Job Qualifications:
- Bachelor's Degree in any IT-related course, i.e., Engineering, Computer Science.
- Technically knowledgeable in most common hardware and software systems used in the IT industry.
- Technically knowledgeable in most common network hardware, software, and security appliances used in the industry today.
- Has analytical and thorough knowledge of network administration and troubleshooting.
- Flexible, with good communication skills, passionate for work, and a team player.
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