Technical Support Engineer

Job Summary

If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you We are looking for hardworking individuals with a keen interest in learning new technologies and driven to apply their knowledge to tackle the toughest problems and deliver optimum results. The chosen candidates will have a chance to work with an experienced team of engineers to deliver expert technical support and services to our installed base worldwide.

In This Role, Your Responsibilities Will Be:

• Providing technical support, consultation, and remote diagnostics on Emerson Reliability Solutions products/systems, including AMS Machinery Manager, AMS Machine Works, Online Monitoring, Wireless HART Transmitters, Portables, etc for end-user customers and engineering organizations in Asia Pacific, Europe, Middle East, Africa, North America, and Latin America. This involves troubleshooting, problem analysis and solutions generation to hardware, software, installation, configuration, integration, and application issues and inquiries. Maintains ownership of all received customer problems, provides timely updates, and sets the appropriate escalation priority.
• Successfully working to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.g. procedures, diagnostics, and documentation).
• Collaborating with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing, and Manufacturing to resolve product problems and plot product design directions at a local and global level.

Who You Are:

You gain insight into customer needs. You readily take action on challenges, without unnecessary planning. You have a strong bottom-line orientation.

For this role, you will need:

• BS/MS in Mechanical, Chemical, Electrical, Electronics, Computer, Instrumentation, or other Engineering Degrees; or other technical degrees with appropriate experience.
• Preferably with at least two (2) years of experience in preventive or predictive maintenance, process control, or process engineering in at least one target industry: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.
• Experience with networking (Ethernet), MS Operating Systems.
• Ability to troubleshoot systems and to present clear and concise information to the team, internal customers, and external customers.
• Strong initiative and ability to work in a self-directed environment.
• Flexibility to work on shifting schedule.
• New graduates with outstanding academic achievements will be considered.

Preferred Qualifications That Set You Apart:

• Excellent spoken and written English; knowledge of another foreign language (ex. Spanish) is an advantage.
• Preferably with knowledge and experience in Emerson Reliability Services system and equipment (AMS Suite: MHM, CSI technologies, handheld devices), GE Bently Nevada, SKF, or other related brands used for condition monitoring and diagnostics.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.