Experienced Customer Service Representative

2 weeks ago

Cagayan de Oro, Northern Mindanao, Philippines Qualfon Full time
About The Company

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.

Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever growing number of job opportunities as we strive to become the partner of choice for our clients.

Job Summary

Main objectives and duties
  • Call Handling.
  • Resolves product or service problems by accurately understanding the customer's issue.
  • Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution
  • Answer product and/or service questions or concerns
  • Troubleshoot technical issues using all available tools
  • Process customer orders and purchase of products and services
  • Escalate to appropriate departments to expedite resolution of customer's issue
  • Provide exceptional customer service experience
  • Complete Documentation
  • Create or update customer information in the client database during and after each call
  • Create accurate record of every customer transaction or interaction accurately, timely and professionally.
  • Update customer information following the established client guidelines
  • Comply to client and PCI guidelines in handling customer information
  • Adherence to established internal and client guidelines.
  • Maintain a high level of professionalism when dealing with customers and clients
  • Establish positive relationship with every customer
  • Follow established weekly work schedules
  • Provide timely feedback to noticeable patterns of customer concerns
  • Career Path and other account trainings.
  • Attend upskill trainings to enhance skills applicable to tier level
  • Attend scheduled bucket trainings to stay updated on product & service information including technical troubleshooting procedures
  • Be receptive on any changes in company and client policies
  • Performance Results (Minimum of 70%).
  • Adheres to operation/tier level performance goals
  • Meets minimum goal of 70% on performance scorecard
  • Adheres to client Zero Tolerance Policy (ZTP)
  • Zero client audits

Area of expertise (Skills)
  • High school graduate, vocational grade of any course or its equivalent
  • Good verbal and written communication skills
  • Basic knowledge in computer navigation

Other Skills And Experiences (Min)

Prior work experience is not necessary but formal orientation is needed to enable the job incumbent to perform the job satisfactorily.
  • Listening Skills
  • Analytical Skill
  • Problem-Solving Skills
  • Communication
  • Technology Skills (job-related technical skills)
  • Customer Service
  • Service Mentality
  • Conflict Resolution
#J-18808-Ljbffr

  • Customer Service Representative Opportunity

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeService Full time ₱3,233,100 - ₱5,233,100

    Customer Service Representative OpportunityWe are seeking a highly skilled and motivated customer service representative to join our team. As a customer service representative, you will be responsible for providing excellent customer service through inbound and outbound calls, emails, and chats.Your primary objective will be to resolve customer complaints...

  • Customer Service Representative Specialist

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱104,000 - ₱130,878 per year

    About the roleWe are seeking an experienced and dedicated Customer Service Representative (CSR) to join our dynamic team based in Cagayan de Oro, Misamis Oriental. As a key member of our customer service department, you will play a vital role in delivering exceptional support and helping to strengthen our relationships with our valued clients.Key...

  • Customer Service Representative

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time ₱1,800,000 - ₱2,000,000

    Customer Service Representative JobAs a Customer Service Representative, you will play a vital role in ensuring that our clients receive exceptional service and support.The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong passion for delivering outstanding customer...

  • Customer Service Representative

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeDebtCollector Full time ₱185,000 - ₱215,000

    Customer Service Representative - Debt CollectionWe are seeking a professional and results-driven individual to join our team as a Customer Service Representative in the debt collection department. This role involves communicating with customers regarding overdue accounts, negotiating payment arrangements, and updating account information.Contact customers...

  • Customer Service Representative Opportunity

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeOpportunity Full time ₱28,000 - ₱35,000

    Customer Service Representative OpportunityAre you a customer-focused individual looking for a rewarding career opportunity? We have an exciting chance to join our team as a Customer Service Representative.

  • Customer Service Representative

    3 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    About the roleTalent Outsourcing Channel Solutions' is searching for a Customer Service Representative to join our dynamic team in Cagayan de Oro Misamis Oriental. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences and supporting the overall success of our operations. This is a full-time position...

  • Remote Customer Service Representative

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job Title: Remote Customer Service RepresentativeWe are seeking a highly motivated and dedicated individual to join our team as a Remote Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to clients across the globe.Your primary objective will be to handle incoming inquiries in a professional and...

  • Customer Service Representative

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeRepresentative Full time ₱350,000 - ₱750,000

    About This RoleWe're looking for a reliable and detail-oriented professional to fill the position of Customer Service Representative. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to process refunds accurately and promptly.This role involves generating shipping labels, answering customer calls with...

  • Customer Service Representative

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines TALENT OUTSOURCING CHANNEL SOLUTIONS Full time $120,000 - $204,000 per year

    TALENT OUTSOURCING CHANNEL SOLUTIONS is hiring a Full time Customer Service Representative role in CDO, Northern Mindanao. Apply now to be part of our team.Job summary:Flexible hours available No experience required for this role Expected salary: $17,000 per month

  • Remote Customer Service Representative

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time $6,000 - $12,000

    At Social Media Top Team, we are looking for a professional and results-driven Call Center Representative to join our team.This is an exciting opportunity to work in a dynamic environment where you can utilize your excellent communication skills to provide top-notch customer service.About the RoleWe are seeking a skilled and experienced individual who can...