Customer Service Representative Opportunity

17 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeService Full time ₱3,233,100 - ₱5,233,100
Customer Service Representative Opportunity

We are seeking a highly skilled and motivated customer service representative to join our team. As a customer service representative, you will be responsible for providing excellent customer service through inbound and outbound calls, emails, and chats.

Your primary objective will be to resolve customer complaints and issues efficiently while maintaining a positive and professional demeanor. You will also be responsible for handling customer inquiries, responding to customer feedback, and escalating complex issues to the appropriate team members.

To succeed in this role, you must possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment with multiple priorities. You will also need to have a strong command of the English language and basic computer skills.

The ideal candidate will have prior experience in a call center or customer service environment, with a proven track record of meeting sales targets and resolving customer complaints.

In addition to your technical skills, you must be able to work effectively in a team environment, take initiative, and demonstrate a commitment to delivering exceptional customer service.

Responsibilities:
  • Provide excellent customer service through inbound and outbound calls, emails, and chats.
  • Resolve customer complaints and issues efficiently.
  • Handle customer inquiries and respond to customer feedback.
  • Escalate complex issues to the appropriate team members.
  • Maintain accurate records of customer interactions.
  • Meet sales targets and achieve business objectives.
Requirements:
  • Bachelor's degree in Business Administration or related field.
  • At least 1 year of experience in a call center or customer service environment.
  • Excellent communication and interpersonal skills.
  • Strong command of the English language.
  • Basic computer skills.
  • Ability to work effectively in a team environment.
Benefits:

We offer a competitive salary, benefits package, and opportunities for career advancement. Our company is committed to providing a positive and supportive work environment that fosters growth and development.

Working Conditions:

This is a full-time position that requires flexibility and adaptability. The successful candidate must be willing to work varied shifts, including evenings and weekends.

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and cover letter.

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