IT Support Technical Engineer

6 days ago


Cebu City, Central Visayas, Philippines Handlink Inc. Full time
Job description


• Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the technical manager or business unit head.


• Manages the implementation of projects and customers closed by the sales team, prioritizing effort based on maximizing total impact on team productivity and profit, and customer satisfaction, or as directed by the technical manager or business unit head.


• Proactively scopes the technical solution required to address customer requirements, assesses customers' met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.


• Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions as necessary, to ensure appropriate support.


• Coordinates closely with account sales managers, product managers, technical subject matter experts, and service resources to align solution design with customers' business requirements.


• Secures from customer technical staff commitments needed to ensure a deal's "technical close."


• Provides coaching and professional development to team member sales associates to enhance their product knowledge, technical awareness, and technical sales skills.


• Opportunistically pursues additional business development opportunities within customer firms.


• Collaborates with sales to ensure these opportunities are effectively covered and advanced.


• Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.


• Performs other duties as assigned.

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