IT Support Technical Engineer
6 days ago
• Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the technical manager or business unit head.
• Manages the implementation of projects and customers closed by the sales team, prioritizing effort based on maximizing total impact on team productivity and profit, and customer satisfaction, or as directed by the technical manager or business unit head.
• Proactively scopes the technical solution required to address customer requirements, assesses customers' met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions as necessary, to ensure appropriate support.
• Coordinates closely with account sales managers, product managers, technical subject matter experts, and service resources to align solution design with customers' business requirements.
• Secures from customer technical staff commitments needed to ensure a deal's "technical close."
• Provides coaching and professional development to team member sales associates to enhance their product knowledge, technical awareness, and technical sales skills.
• Opportunistically pursues additional business development opportunities within customer firms.
• Collaborates with sales to ensure these opportunities are effectively covered and advanced.
• Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.
• Performs other duties as assigned.
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IT Technical Support
3 weeks ago
Cebu City, Central Visayas, Philippines Online business It Full timeOn-site - Cebu No Exp Required Bachelor Full-timeJob DescriptionDescriptionWe are seeking a skilled IT Support Specialist to provide technical assistance and support for our organization. The role involves troubleshooting hardware and software issues, maintaining systems, and ensuring seamless IT operations.RequirementsProven experience in IT support or a...
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Technical Support Engineer
1 week ago
Cebu City, Central Visayas, Philippines CallTek Full timeStaff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance...
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Technical Support Engineer
3 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeStaff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance...
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IT Technical Support Specialist
5 days ago
Cebu City, Central Visayas, Philippines Online business It Full timeWe are seeking an experienced IT support specialist to join our team at Online business It. No experience is required, but a bachelor's degree in any field is necessary.Job DescriptionThe ideal candidate will provide technical assistance and support for our organization, troubleshooting hardware and software issues, maintaining systems, and ensuring seamless...
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Technical Support Engineer
3 days ago
Cebu City, Central Visayas, Philippines Teradyne Philippines, Ltd. - Cebu Full timeKey Responsibilities">You will work closely with our engineering team to identify and resolve technical issues related to infrastructure development.">Your duties will include:Providing timely and effective technical support to internal customersCollaborating with cross-functional teams to improve infrastructure performanceDeveloping and maintaining...
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Technical Support Engineer
6 days ago
Cebu City, Central Visayas, Philippines Supporting Enterprises Full timeReports to: Team LeadLocation: 9th Floor, MSY Tower, Pescadores Road, Cebu Business Park, Hipodromo 6000, Cebu CityJob Type: Full-TimeWork Setup: HybridJob Purpose:The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc., or escalate concerns to a different...
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IT Technical Support
2 weeks ago
Mandaue City, Central Visayas, Philippines Installers PH IT Solution Full timeShareJob DescriptionIT Technical Support SpecialistWe are looking for a knowledgeable and customer-oriented IT Technical Support Specialist to provide assistance with troubleshooting, hardware, software, and networking issues for our employees or customers. The ideal candidate will have strong technical skills, a problem-solving attitude, and the ability to...
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L2 Technical Support Engineer
3 weeks ago
Cebu City, Central Visayas, Philippines HawodTech Solutions Full timeResponsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems (including the API) for the MyPass platform. This role is customer facing and requires excellent verbal and written communication skills as well as the...
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Technical Support Engineer
2 weeks ago
Cebu City, Central Visayas, Philippines Supporting Enterprises Full timeJob Type: Full-TimeWork Setup: HybridWork Hours: Shifting ScheduleJob Purpose:The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc. or escalate concerns to a different department.Duties and Responsibilities:Provide above-and-beyond service to Yotpo's...
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Technical Support Engineer
3 weeks ago
Cebu City, Central Visayas, Philippines CallTek Full timeCTC BPO Inc. (FKA CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor-made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets.We continuously seek highly motivated, energetic, flexible, career-driven, and...
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Technical Support Representative
6 days ago
Cebu City, Central Visayas, Philippines HCM Nexus Full timeWe are hiring a Technical Support Representative in Cebu to provide customer support for hardware and software issues.If you're fluent in Mandarin, Korean, or Nihongo, this is a great opportunity to utilize your language skills while helping resolve technical inquiries.Job Title:Technical Support Representative (Mandarin, Korean & Nihongo)Location:Cebu,...
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Technical Support Specialist
13 hours ago
Cebu City, Central Visayas, Philippines Teradyne Full timeAbout the RoleWe are seeking a highly motivated and skilled Technical Support Specialist to join our team as an IT Infrastructure Support Engineer. This full-time role involves working closely with mechanical engineers and managers, providing critical technical support resources responsible for assisting internal customers with development tools used in both...
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Technical Support Specialist
6 days ago
Cebu City, Central Visayas, Philippines HCM Nexus Full timeWe are looking for a skilled Technical Support Representative in Cebu to provide customer support for hardware and software issues.The ideal candidate will be fluent in Mandarin, Korean, or Nihongo, allowing them to effectively communicate with customers and resolve technical inquiries.About the Role:This position involves providing technical support for...
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Technical Support Engineer
3 days ago
Cebu City, Central Visayas, Philippines East West Banking Corporation Full timeCash Management Professional Role SummaryThis role requires a degree in IT or a related field and relevant work experience in customer support or engagement.You will be responsible for providing technical support to internal and external clients and establishing a business relationship with them.Evidence of teamwork, discipline, and a high sense of urgency...
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Technical Support Team Lead
4 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeAbout this OpportunityThis Technical Support Team Lead role will be responsible for managing a team of technical support engineers.Main ResponsibilitiesLead and manage a team of technical support engineers.Develop and implement training programs to enhance staff knowledge on technical support best practices.Collaborate with cross-functional teams to identify...
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Technical Support Expert
2 days ago
Mandaue City, Central Visayas, Philippines Installers PH IT Solution Full timeJob DescriptionWe are seeking a skilled and customer-focused IT Technical Support Specialist to provide expert assistance with troubleshooting, hardware, software, and networking issues for our employees or customers.The ideal candidate will possess strong technical skills, a problem-solving attitude, and the ability to deliver effective solutions in a...
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Technical Support Specialist
3 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeJob DescriptionThe Tier 1 Tech Engineer role at CallTek is a critical position that requires strong technical skills and excellent customer service abilities. As the first point of contact for technical issues, you will be responsible for troubleshooting, diagnosing, and resolving common problems while providing timely and efficient support to enhance...
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Technical Support Specialist Role
13 hours ago
Cebu City, Central Visayas, Philippines ATAD STEEL STRUCTURE CORP. Full time**ATAD STEEL STRUCTURE CORP.: Where Innovation Meets Excellence**We are a leading provider of innovative steel structure solutions, committed to delivering exceptional customer experiences through our technical expertise and dedication.**The Role: Sales Support Engineer**We are seeking an experienced Sales Support Engineer to join our team, providing...
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Technical Support Specialist
6 days ago
Cebu City, Central Visayas, Philippines Neksjob Full timeJob Title: Technical Support SpecialistNeksjob is looking for a highly motivated and organized Technical Support Specialist to provide top-notch technical assistance to our customers.Job Overview:In this role, you will be the primary point of contact for customer inquiries, providing expert technical guidance and troubleshooting to resolve complex issues.Key...
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Technical Sales Engineer
2 days ago
Cebu City, Central Visayas, Philippines SEAOIL Philippines, Inc. Full timeAre you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Technical Sales Engineer in VisayasWhat is this role about?This role...