Billing and Collection Assistant

2 weeks ago


Manila, National Capital Region, Philippines John Clements Consultants, Inc. Full time

The Billing & Collections Assistant supports both billing and collections processes to ensure accurate invoicing and timely payments. This role involves coordinating with internal teams, healthcare providers, and clients to manage outstanding balances, resolve discrepancies, and maintain accurate records. Additionally, they assist in preparing reports, ensuring compliance with company policies and healthcare regulations, and supporting the Billing and Collections Leads in optimizing operations. Strong attention to detail, persistence, and communication skills are essential for success in this role.

Responsibilities:

  • Invoice & Payment Follow-up: Generate and issue accurate invoices for HMO clients and healthcare providers. Proactively follow up on overdue invoices to ensure timely payments.
  • Reconciliation: Assist in reconciling accounts receivable and billing statements, identifying discrepancies, and working with relevant teams to resolve them.
  • Documentation & Records Management: Accurately maintain detailed records of billing and collections activities, including claims, payments, adjustments, and communication logs.
  • Customer Support: Address and resolve inquiries from clients regarding invoices, payments, outstanding balances, and coverage-related concerns.
  • Payment Plans: Assist in negotiating payment plans or settlements with clients facing financial difficulties while ensuring compliance with company policies.
  • Reporting: Prepare and present regular billing and collections reports, highlighting aged accounts, outstanding balances, trends, and any significant issues.
  • Collaboration: Work closely with the Billing, Finance, and Customer Service teams to ensure smooth invoicing and collection processes.
  • Compliance & Audits: Ensure all billing and collections activities comply with company policies, contractual agreements, healthcare regulations, and HMO laws. Support internal and external audits by providing necessary documentation and reports.
  • Process Improvement: Provide input and feedback to enhance efficiency and accuracy in billing and collections procedures.

Qualifications:

  • Basic knowledge of billing and collections processes and accounts receivable management.
  • Proficiency in accounting or collections software and Microsoft Office Suite (Excel, Word).
  • Strong communication and negotiation skills.
  • Attention to detail and ability to manage multiple accounts simultaneously.
  • Persistence and problem-solving skills.
  • Ability to work well in a team environment.
  • Previous experience in collections, customer service, or healthcare is a plus.
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