virtual assistant

4 weeks ago

San Fernando, Central Luzon, Philippines Outsource Accelerator Full time
Overview

Purpose Home Health Care, LLC is dedicated to providing compassionate, high-quality home health care services that empower patients to live independently and with dignity. We are seeking a proactive and detail-oriented Virtual Assistant to join our team and provide administrative and operational support in our fast-paced healthcare environment.

Responsibilities
  • Manage and organize company email inboxes, ensuring timely responses and follow-ups.
  • Handle intake calls from patients, families, and referral sources with professionalism and empathy.
  • Assist with insurance verification, prior authorizations, and documentation support.
  • Coordinate and process referrals from hospitals, clinics, and case managers.
  • Communicate effectively with case managers, patients, and internal staff to ensure seamless care coordination.
  • Use RingCentral for call management and communication.
  • Maintain accurate records and documentation within our CRM system and Alora (EMR software).
  • Support the home health team with scheduling, data entry, and administrative tasks as needed.
  • Uphold confidentiality and compliance with HIPAA regulations.
Qualifications
  • Previous experience as a Virtual Assistant, Administrative Assistant, or in a healthcare-related role (home health experience is a must).
  • Familiarity with insurance processes, referrals, and prior authorizations in healthcare.
  • Proficiency with RingCentral, CRM platforms, and Alora (or similar EMR software).
  • Strong organizational skills with excellent attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and work independently in a remote setting

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