Sr. Project Manager
4 weeks ago
About the company
IMPACT Training & Consultancy is a company committed to the advancement and excellence of its multi-national clients across several industries. We run nation-wide operations by a team of dynamic and highly competent individuals who aim to make an impact on each of our clients' organizations. We do this by strengthening and intensifying their capabilities through effective training, management planning, analysis, and implementations.
Job Description
Account Management- Handle higher tier accounts & build strategic relationships with SMB partner merchants based on trust and respect.
- Communicate with partners to understand their needs and explain partnership value.
- Grow partners' business and revenue through offering marketing promos and expansion.
- Identify and understand partners' business needs to be able to customize Grab product offerings.
- Recommend to partners various Grab products and services (Grabfood, Grabmart, Grab Express, GrabPay, GrabAds, GFSA and others) to further create partnership value.
- Assist in collection efforts as part of business compliance.
- Keep accurate and updated records of account-related information.
- Maintain updated knowledge of company products and services.
- Identify industry trends and conduct competitive intelligence initiatives.
- Act as a client advocate with a focus on improving the partner experience.
- Participate in various meetings with clients and merchant partners.
- Liaise with clients and merchant partners on project concerns.
- Create and submit necessary reports to clients.
- Engage in regular field work to check on daily operations.
- Oversee team productivity.
- Monitor performance of all AMEs and Merchant Support.
- Conduct regular coaching and performance evaluations as necessary.
- Create processes to streamline inter-team processes.
- Track leads' performance.
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