Sr Operations Manager

5 days ago


Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

The Sr. Operations Manager is responsible for managing performance of team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. The successful candidate will maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.

Requirements:
  1. Bachelor's Degree (any field) or equivalent work experience
  2. At least 4 years experience in the related field
  3. At least 2 years experience as a Sr Operations Manager for an inbound sales/CSAT driven financial account
Knowledge
  1. Up to date management skills and understanding of employee motivation
  2. Understanding of key performance indicators including the working knowledge to drive appropriate behavior
Skills
  1. Excellent communication skills
  2. Good leadership and interpersonal skills
  3. Excellent analytical skills
  4. Must possess effective organizational skills and time management skills
Abilities
  1. Ability to apply knowledge of accounts business, technology and processes to manage escalations and lead more junior team members.
  2. Ability to problem solve independently and make fast but high quality decisions
  3. Ability to create, interpret and analyze reports
  4. Ability to exhibit professionalism
  5. Ability to drive for results and motivate others in order to meet organizational goals, expectations and requirements of internal and external customers.
  6. Ability to work a flexible schedule (graveyard/shifting schedule)
#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines Empower Enterprise Philippines, Inc. Full time

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...


  • Manila, National Capital Region, Philippines Axmiyan Hr Solution Full time

    Immediate Opening for Sr Sales Manager PEBCandidates presently working as Manager or Deputy Manager PEBLocation: Guwahati, Kolkata, Odisha, Indore, and DelhiLooking for candidates from the same locations AND industry with good communication skills.Required Candidate Profile:Candidates must have strong experience in the PEB industry.Kindly share your CV with...

  • Sr. Manager

    2 days ago


    Manila, National Capital Region, Philippines Sutherland Global Full time

    Company Description:About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Sr. Manager

    2 days ago


    Manila, National Capital Region, Philippines Sutherland Full time

    Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created over 200 unique inventions under...

  • Sr. Manager

    6 days ago


    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Position: Sr. ManagerEducation: Graduate/Post GraduateOther Certifications: ITIL Certification desirableExperience Required: 8-10 years of Service Desk Experience including Management of Service Desk Functions (Service Desk, Remote Desktop Support, Global Access Management)Responsibilities:Management of Service Desk team (Level 1 Service Desk, Remote Desktop...


  • Manila, National Capital Region, Philippines Shopee Full time

    Strategy & Projects Manager - SPX ExpressShopee Manila, National Capital Region, PhilippinesBenchmark and analyze competitors' processes to identify improvement opportunities for internal operations.We are seeking a talented Sr. Operations Manager to lead our operational excellence projects through coordination with internal and external stakeholders. As a...


  • Manila, National Capital Region, Philippines Kroll Full time

    Sr. Associate, Cyber OperationsWe are seeking a highly motivated and experienced Sr. Associate to join our Cyber Operations team at Kroll. As a Sr. Associate, you will play a critical role in supporting our team of cybersecurity experts in identifying, analyzing, and responding to complex cybersecurity threats.About the Role:The Sr. Associate will be...

  • Sr. Product Manager

    1 week ago


    Manila, National Capital Region, Philippines Salt Full time

    Salt National Capital Region, PhilippinesSalt Talent Search is looking for a Sr. Marketing Manager for a 12-month contract role with a known Financial Services/Banking client. The role involves developing and supporting the implementation of spend and anti-attrition campaigns to improve debit cardholder active rates.What Will You Do:Develop and Execute...

  • Sr. Java Developer

    1 day ago


    Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Manila, National Capital Region, Philippines Gratitude Philippines Full time

    Job Title: Manager/Sr Manager Sales (BPO Services)Qualification: MBA/PGDBM/BBM with any specialisation areas across Sales/Marketing stream with 4-5-years of relevant work experience for Managers and 5-8 years for Sr.Manager, in selling BPM services within the industry segments mentioned above within Manila, Philippines.Location: ManilaSalary Range; 80k to...


  • Manila, National Capital Region, Philippines Grace Global Operations Center (Philippines) Inc. Full time

    We are seeking a Senior Analyst, Global Procurement, to report to the Manager of Procurement and Supply Chain Operations. As the Senior Analyst, you will engage in projects and initiatives across our Source to Pay (S2P) platforms. Your responsibilities will encompass assembling and analyzing data and market trends, troubleshooting issues, and developing...


  • Manila, National Capital Region, Philippines Amazon Full time

    The successful candidate will lead a team that ensures Amazon's financial operations are prepared for continued expansion and report into the Sr. FinOps Manager.Key Responsibilities:Manage a team working with Retail partners, finance, and fulfillment center operations teams to ensure service to vendors aligns with the "Customer Obsession"...


  • Manila, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time

    What's in store if you consider this opportunity?Performance Based IncentiveCompetitive leave entitlementFlexible Working HoursYearly Christmas BasketYearly Anniversary TokenInternational Travel IncentiveRetirement PlanSupport for Career Development and EnhancementPromotion of Work-Life BalanceFamily-Oriented Organizational CultureThe Sr. Project Management...


  • Manila, National Capital Region, Philippines Institutional Shareholder Services Philippines Inc. Full time

    About the Position\We are looking for a highly skilled IT professional to fill the role of IT Sr. Analyst, focusing on Data Protection and Loss Prevention.\This role involves supporting and maintaining Microsoft 365 features, implementing Data Loss Prevention practices, and developing audit procedures using PowerShell.\


  • Manila, National Capital Region, Philippines Xurpas Enterprise Full time

    Job Overview:Xurpas Enterprise seeks a highly skilled Sr. Database Administrator to join our team. As a key member of our infrastructure support team, you will be responsible for maintaining the operational condition of our SQL Server Infrastructure.About the Role:Maintain under operational conditions the SQL Server Infrastructure in respect of the Support...


  • Manila, National Capital Region, Philippines Flashpoint Venture Capital Group Full time

    Sr. Customer Onboarding ConsultantCustomer ExperiencePhilippines - ManilaSeniorFull-time Description Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can...


  • Manila, National Capital Region, Philippines Shell Business Operations - Manila Full time

    About the JobWe are looking for a highly skilled Commercial Operations Specialist to join our team at Shell Business Operations - Manila. In this role, you will be responsible for managing a portfolio of contracts and handling new demands assigned to Class of Business and category/categories according to Category Management Contracting and Procurement (CMCP)...


  • Manila, National Capital Region, Philippines Calhoun International, LLC Full time

    About UsWe are a leading provider of professional services, specializing in strategic intelligence analysis, expert instruction on intelligence analysis and sensors, cyberspace operations, information systems training, and knowledge management services.Job ResponsibilitiesYou will work closely with our team to produce high-quality intelligence products,...


  • Manila, National Capital Region, Philippines Citibank (Switzerland) AG Full time

    About CitiCiti is a leading global financial services company with a rich history spanning over 200 years. We provide a broad range of financial services to our clients, including consumers, corporations, governments, and institutions, to help them meet their biggest opportunities and face the world's toughest challenges.At Citi, we believe in empowering our...


  • Manila, National Capital Region, Philippines Narra labs Full time

    About Us:Narra Labs is a software tech company that provides both consultancy services and product services, specializing in innovative software solutions for businesses.Position: Sr. Full Stack DeveloperAs a Senior Full Stack Developer at Narra Labs, you will be at the forefront of technological innovation, working with AI-driven solutions, experimental...