Sr. Manager

4 days ago

Manila, National Capital Region, Philippines Sutherland Full time

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description

Sutherland is seeking a dynamic and goal-oriented person to join us as Senior Manager for Service Excellence. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

The Lean Six Sigma Process Improvement Manager is responsible for leading and executing Lean Six Sigma (LSS) initiatives by engaging with senior leaders across the enterprise to identify and scope Lean-related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvements in cost, customer experience, and demand management.

Sr. Manager / Manager for Process Improvementin this role get to:

  • Ensure the timely delivery of project results that meet or exceed agreed-upon metrics or goals.
  • Structures identified business challenges logically.
  • Mentor Project Managers on Lean Six Sigma and general project management skills
  • Act as a key driver for change within the business units aligned to supporting project execution and toll-gating and helping them to learn, understand, adjust and grow with the business Lean Six Sigma transformation.
  • Conduct in-depth analyses (when required), including data collection, data analyses, and synthesis of data to generate key insights for projects or Lean deployment strategies.
  • Develop presentations for senior management to facilitate discussions on project or program progress, results and assistance needed from them.
  • Generate insights based on tools including (but not limited to) customer interviews, desk research, discussions with Lean experts, focus groups, and surveys.
  • Ensure disciplined, data-driven, well-documented approaches to improving end-to-end operational performance led by the voice of the customer.
  • Quantify impact of projects on financials, productivity, customer experience.
  • Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
  • Provides hands-on leadership to Project Managers and Associates
  • Builds a strong team and develops them to their full potential.
  • Recognize when there are obstacles preventing others from achieving their goals and readily intervene and find resourceful ways to remove them.
  • Develop and maintain relationships with senior leadership.
Qualifications
  • Six Sigma Green Belt certified from a reputed institution like ASQ, etc.
  • PMP / Prince 2 certified would be an advantage.
  • Min of 10 years' experience with at least 5 years in process excellence function with experience of voice & chat programs (not Backoffice)
  • Completed at least 8 to 10 GB projects with dollar savings
  • Has improved metrics like CSAT, NPS, AHT, etc. for voice & chat programs (not Backoffice)
  • Experience in change management, stakeholder management, and influencing people without authority.
  • Experience in managing Lean Six Sigma projects and driving results.
  • Strong oral and written communication, interpersonal, presentation and organization skills;
  • Ability to communication with all levels of staff, management, and senior leadership
  • Proven ability to work in ambiguity.
  • Highly motivated to take ownership and drive initiatives with minimal direction.
  • Demonstrated ability to lead and motivate teams of 3 or more high performing individuals.
  • Capacity to think strategically and innovatively.
Additional Information

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr

  • Sr Operations Manager

    6 days ago

    Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

    The Sr. Operations Manager is responsible for managing performance of team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and...

  • Sr Manager Sales PEB

    5 days ago

    Manila, National Capital Region, Philippines Axmiyan Hr Solution Full time

    Immediate Opening for Sr Sales Manager PEBCandidates presently working as Manager or Deputy Manager PEBLocation: Guwahati, Kolkata, Odisha, Indore, and DelhiLooking for candidates from the same locations AND industry with good communication skills.Required Candidate Profile:Candidates must have strong experience in the PEB industry.Kindly share your CV with...

  • Sr. Product Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Salt Full time

    Salt National Capital Region, PhilippinesSalt Talent Search is looking for a Sr. Marketing Manager for a 12-month contract role with a known Financial Services/Banking client. The role involves developing and supporting the implementation of spend and anti-attrition campaigns to improve debit cardholder active rates.What Will You Do:Develop and Execute...

  • Sr. Manager

    1 week ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Position: Sr. ManagerEducation: Graduate/Post GraduateOther Certifications: ITIL Certification desirableExperience Required: 8-10 years of Service Desk Experience including Management of Service Desk Functions (Service Desk, Remote Desktop Support, Global Access Management)Responsibilities:Management of Service Desk team (Level 1 Service Desk, Remote Desktop...

  • Sr. Manager

    4 days ago

    Manila, National Capital Region, Philippines Sutherland Global Full time

    Company Description:About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Manager / Sr Manager Sales

    2 weeks ago

    Manila, National Capital Region, Philippines Gratitude Philippines Full time

    Job Title: Manager/Sr Manager Sales (BPO Services)Qualification: MBA/PGDBM/BBM with any specialisation areas across Sales/Marketing stream with 4-5-years of relevant work experience for Managers and 5-8 years for Sr.Manager, in selling BPM services within the industry segments mentioned above within Manila, Philippines.Location: ManilaSalary Range; 80k to...

  • Sr Back End Developer

    4 days ago

    Manila, National Capital Region, Philippines Ascendion Full time

    About the roleAscendion is seeking a talented and experienced Sr Back End Developer to join our dynamic team. As a Sr Back End Developer, you will be responsible for designing, developing, and maintaining scalable and efficient back-end systems that power our innovative products. This is a full-time, in-office role based in Mandaluyong City Metro Manila.What...

  • Sr. Java Developer

    3 days ago

    Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Sr. Project Engineer

    7 days ago

    Manila, National Capital Region, Philippines SharePro, Inc Full time

    Project Based (1 year Contract)The Construction Management Lead/Sr. Project Engineer assists the Construction Management Projects Head in the implementation of Construction Management activities such as Time, Cost, Scope and Quality Management. He/She also assists CM Projects Head in the development and improvement of policies and procedures. His duties...

  • Sr. Digital Marketing Associate

    4 days ago

    Manila, National Capital Region, Philippines ORGANICA NUTRITION INC. Full time

    JOB SUMMARY: (HYBRID Set-Up)The Sr. Digital Marketing Associate (E-commerce) role focuses on maximizing Brand ROI through data-driven strategies in executing performance ads, executing and optimizing online campaigns across platforms to efficiently acquire customers and drive conversions. The Sr. Digital Marketing Associate- Ecomm should be enthusiastic...

  • Product Control Sr. Analyst, AVP

    1 day ago

    Manila, National Capital Region, Philippines Citigroup Full time

    Citigroup Product Control Sr. Analyst, AVP (Hybrid) in City of Taguig, PhilippinesWhether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your...

  • Sr. Web Administrator

    1 day ago

    Manila, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the Position:We are seeking an experienced Sr. Web Administrator to oversee the performance, optimization, and continuous improvement of our web properties. The ideal candidate will be responsible for ensuring our websites are always operational, monitoring traffic and performance metrics, and collaborating with cross-functional teams to enhance our...

  • Sr Financial Analyst

    2 days ago

    Manila, National Capital Region, Philippines Dexcom Full time

    The CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...

  • Sr. Human Resource Specialist

    1 week ago

    Manila, National Capital Region, Philippines PartnerHero Full time

    About UsWe connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.We are recognized as a Most Loved Workplace, and we think it's because we...

  • Sr. Accounting officer

    4 days ago

    Manila, National Capital Region, Philippines John Clements Consultants, Inc. Full time

    The Sr. Accounting Officer will be responsible for overseeing general accounting functions, ensuring accurate financial reporting, and managing local compliance requirements. The role requires hands-on experience in financial analysis, budgeting, and taxation, as well as expertise in end-to-end accounting processes. Reporting to the Finance and Accounting...

  • Sr. Operations Manager

    1 week ago

    Manila, National Capital Region, Philippines Empower Enterprise Philippines, Inc. Full time

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Sr. Quality Assurance Manager

    3 hours ago

    Manila, National Capital Region, Philippines IntouchCX Full time

    IntouchCX Manila, National Capital Region, PhilippinesJoin or sign in to find your next jobJoin to apply for the Sr. Quality Assurance Manager role at IntouchCXAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and...

  • Mid/Sr. Full Stack Developer

    2 weeks ago

    Manila, National Capital Region, Philippines Narra labs Full time

    About Us:Narra Labs is a software tech company that provides both consultancy services and product services, specializing in innovative software solutions for businesses.Position: Sr. Full Stack DeveloperAs a Senior Full Stack Developer at Narra Labs, you will be at the forefront of technological innovation, working with AI-driven solutions, experimental...

  • Sr. Associate

    6 days ago

    Manila, National Capital Region, Philippines Cognizant Full time

    Job SummaryWe are seeking a highly skilled Sr. Developer with 5 to 7 years of experience to join our dynamic team. The ideal candidate will have expertise in Amazon RDS, Python, AWS Glue Studio, AWS Glue ETL, AWS Glue Catalog, Amazon S3, and Apache Spark. This hybrid role offers the opportunity to work on innovative projects that drive our company's success...

  • Sr. Customer Onboarding Consultant

    3 days ago

    Manila, National Capital Region, Philippines Flashpoint Venture Capital Group Full time

    Sr. Customer Onboarding ConsultantCustomer ExperiencePhilippines - ManilaSeniorFull-time Description Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can...