Customer Support Representatives

2 weeks ago

Davao City, Davao, Philippines TORCH Solutions Full time

We are seeking enthusiastic Call Center Agents to join our dynamic team. As a non-voice account Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients, primarily through written communication channels such as email, chat, and social media platforms. This is a full-time position based in Davao City, Davao del Sur.

What you'll be doing

Responding to customer inquiries and resolving issues in a timely and professional manner

Maintaining accurate records and documentation of customer interactions

Proactively identifying and addressing customer needs and concerns

Collaborating with cross-functional teams to ensure seamless customer experiences

Adhering to company policies, procedures, and quality standards

Continuously improving your skills and knowledge to provide the best possible service

What we're looking for

Strong written communication skills with the ability to convey information clearly and concisely

Excellent problem-solving and critical thinking abilities

Demonstrated customer service experience, preferably in a call center or similar environment

Proficiency in using various software applications and technology tools

Ability to work effectively in a fast-paced, dynamic environment

Commitment to providing exceptional customer service and a strong focus on continuous improvement

If you're passionate about delivering excellent customer service and are ready to join a dynamic and forward-thinking organization, we encourage you to apply now.

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