Customer Care Representative

4 weeks ago


Davao City, Davao, Philippines TORCH Solutions Full time
Overview

We are seeking for a customer service representative position located in Davao. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and work in a dynamic and stimulating call center environment.

Responsibilities
  • Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
  • Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
  • Documenting customer interactions and maintaining accurate records
  • Identifying opportunities to improve the customer experience and providing feedback to management
  • Adhering to established quality standards and key performance indicators
Qualifications
  • at least HS Grad (old curriculum) / SHS Grad | 1yr Customer Service Experience required
  • Excellent Communication skills

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