Associate | Service Desk

2 weeks ago

Manila, National Capital Region, Philippines Macquarie Group Full time

Join to apply for the Associate | Service Desk role at Macquarie Group

Help provide a superior approach to customer service and join our Manila Technology team as a Service Desk member. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.

What role will you play?

As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology.

You will provide IT support for technology-based queries across our digital platforms supporting our various businesses globally. The team operates on a 24 x 7 basis and is focused on providing an exceptional customer experience.

What You Offer

  • Technical knowledge of Microsoft 365 including Office 365, Windows 10 Pro and Windows 11, Active Directory, Apple iOS/Mac and Android
  • Proven experience providing desktop support to end users utilising a computerised service management ticketing system
  • Superior customer service skills and solid interpersonal, written and verbal communication skills
  • Diligence to adhere to security, regulatory and compliance processes

About Technology

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other

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