Scrum Master

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Duties and Responsibilities

The Scrum Master is responsible for ensuring Scrum is understood and enacted. Scrum Masters do this by ensuring that the Scrum Team adheres to Scrum theory, practices, and rules.

The Scrum Master is a servant-leader for the Scrum Team. The Scrum Master helps those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren't. The Scrum Master helps everyone change these interactions to maximize the value created by the Scrum Team.

Scrum Master Service to the Product Owner

The Scrum Master serves the Product Owner in several ways, including:

Finding techniques for effective Product Backlog management;

Helping the Scrum Team understand the need for clear and concise Product Backlog items;

Understanding product planning in an empirical environment;

Ensuring the Product Owner knows how to arrange the Product Backlog to maximize value;

Understanding and practicing agility; and

Facilitating Scrum events as requested or needed.

Scrum Master Service to the Organization

The Scrum Master serves the organization in several ways, including:

Leading and coaching the organization in its Scrum adoption;

Planning Scrum implementations within the organization;

Helping employees and stakeholders understand and enact Scrum and empirical product development;

Causing change that increases the productivity of the Scrum Team; and

Working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organisation.

Scrum Master Service to the Development Team

The Scrum Master serves the Development Team in several ways, including:

Coaching the Development Team in self-organization and cross-functionality;

Helping the Development Team to create high-value products;

Removing impediments to the Development Team's progress;

Facilitating Scrum events as requested or needed; and

Coaching the Development Team in organizational environments in which Scrum is not yet fully adopted and understood.

Minimum Requirements for the Scrum Master Role:

○ Minimum 5 years of hands-on experience as a Scrum Master in a fully agile environment.

○ Deep understanding of Scrum, Kanban, and SAFe frameworks and the ability to implement them effectively.

○ Proven experience facilitating Scrum ceremonies (Daily Stand-ups, Sprint Planning, Retrospectives, and Reviews).

○ Strong knowledge of agile metrics such as burn-down charts, velocity, cycle time, and lead time, with the ability to interpret them for decision-making.

● Workload Management & Capacity Planning

○ Skilled in balancing team workload to ensure sustainable and predictable delivery.

○ Ability to anticipate and account for unforeseen challenges to prevent bottlenecks and delays.

○ Experience aligning workload distribution based on team capacity and skill levels to optimize productivity.

○ Ability to adjust priorities dynamically based on project needs and team availability without overloading individuals.

● Team Mentorship & Productivity Optimization

○ Strong leadership skills with a focus on mentoring and coaching Scrum teams.

○ Experience in developing and upskilling team members, identifying strengths and improvement areas.

○ Ability to foster a culture of continuous learning and improvement through regular feedback and agile best practices.

○ Knowledge of process optimization techniques to improve velocity while maintaining quality and team well-being.

○ Excellent verbal and written communication skills to engage with developers, business analysts, product owners, and senior leadership.

○ Experience managing expectations, ensuring clear visibility into progress, risks, and dependencies.

○ Strong ability to bridge the gap between business and technical teams, ensuring alignment and smooth project execution.

○ Experience working with distributed teams, ensuring collaboration across multiple time zones.

● Technical & Tooling Proficiency

○ Hands-on experience with agile project management tools such as Jira, Confluence, Trello, Azure DevOps, or similar.

○ Strong ability to track, analyze, and report team progress using agile metrics and dashboards.

○ Understanding of software development processes to navigate technical challenges and dependencies.

○ Ability to drive process improvements and optimize workflows to enhance team performance.

○ Strong problem-solving skills, with the ability to proactively identify risks and develop mitigation strategies.

○ Experience in balancing multiple priorities and managing stakeholder expectations effectively.

● Certifications (Preferred, but not mandatory)

○ Additional certifications in Agile Coaching (ICP-ACC), SAFe, or Lean are a plus.

● Experience with Agile Transformation (Preferred, but not mandatory)

○ A minimum of 5 years of prior experience leading agile transformations or coaching teams through the transition from waterfall to agile is highly desirable.

○ Ability to assess agile maturity and recommend improvements for scaling agile practices.

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