Client Technology Representative I

2 weeks ago

Taguig, National Capital Region, Philippines Carlson Wagonlit Travel (Hauptsitz Deutschland) CWT Beheermaatschappij B.V. Deutschland Full time

Job Description - Client Technology Representative I - French L)

Purpose of the Role

With direct supervision provides entry-level, Level 1 technical support for applications and infrastructure services for CWT clients. Troubleshoots and resolves technical issues and escalates if required. Completes a limited range of tasks and follows detailed instructions for routine work.

Main Responsibilities

· Provides timely responses to first level technical issues via phone calls and emails

· Manages client inquiries and accurately documents incidents via online case management tool

· Performs troubleshooting to diagnose root cause and resolve issue quickly and effectively

· Performs testing to ensure that solution was successful

· Responds to client inquiries within SLA targets

· Escalates more complex issues to 2nd level support

Qualifications

Qualifications:

  • Good communication skills, both written and verbal in French and English Language
  • Skill development ability for delivery of IT support including business software applications.
  • Ability to ask open-ended questions and active listening
  • Ability to perform basic troubleshooting
  • Ability to work in a global, multicultural environment

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As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us

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