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IT Service Delivery Manager

4 weeks ago

Manila, National Capital Region, Philippines AffinityX Full time

AffinityX is the global partner for building, deploying, and scaling marketing campaigns across digital and print platforms for agencies, franchise owners, media entities, creators, and small business groups.

Whether launching a new offering or increasing revenue on an existing product or service, AffinityX's client-first team delivers the creative, media, production, technology, and training needed to execute with precision and achieve growth goals.

About our team

At AffinityX, there is both an "art" and a "science" that come together to power our ability to solve complex marketing challenges.

To build lasting growth, we seek those who think differently and investigate all potential solutions before arriving at a recommendation. Those who are not afraid of change and are deeply connected with a desire to provide stability and solve problems. Those who know that a successful campaign is just as important as staying up to date on the latest industry trends, and thrive on supporting our clients' success in everything they do.

People who can combine industry knowledge with a passion to serve and care for the enablement of others. We'll provide a framework for success through training, technology, and processes. We put our know-how to the test for our clients, supporting their needs and providing a truly exceptional customer experience.

Job overview

The IT Service Delivery Manager is responsible for managing and overseeing the overall IT Helpdesk services team which will support the IT operations and maintaining the integrity of all IT related equipment and resources.

Qualifications
  • Bachelor's Degree in Engineering, MIS or related field.
  • Minimum of 5 years of managerial experience
  • With experience in overseeing teams with complex IT technologies
  • Fast learning and well-developed analytical thinking, design thinking and problem-solving skills
  • Experience in an organization with ISO 9001 and 27001 certifications is an advantage
  • Excellent written and oral English communication skills
  • Willing to work during night shift
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