Client Manager
2 weeks ago
Great that you're thinking about a career with BSI
Purpose of position
Our people make all the difference in our success. BSI (British Standards Institution), the leading global standards and certification company known for helping shape some of the most widely used standards, has continuously supported businesses by equipping them with the necessary solutions to turn standards of best practice into habits of excellence.
To help us with our mission, we are currently opening opportunities as a Client Manager to join our growing team.
About the Role
As a Client Manager, you will be part of a dynamic team of specialists involved in the delivery of training and audits to various organizations. You will be working closely with BSI clients to help improve their performance by providing training services, as well as assessing their systems against applicable standards.
- Carry out Assessments of clients' Management Systems to ensure that they meet the requirements of International Standards, such as but not limited to ISO 9001, GMP, HACCP, ISO 22000, FSSC 22000, BRCGS Food / Packaging. Qualification to also audit other schemes such as, but not limited to, ISO 14001, ISO 45001, ISO 22301, ISO 50001, and other management system standards will be an advantage.
- Conduct various types of audits as Team Leader or Team Member.
- Together with the audit team, prepare assessment reports and present audit outcomes to clients clearly for them to be able to understand and take appropriate actions, as necessary.
- Deliver Training courses (Public or In-House) to clients on various topics, and share knowledge and expertise to meet client expectations.
- Provide assistance and feedback with the design of training solutions and support in course material development.
- Build relationships with clients and promote BSI's product offering and solutions that align with their needs, by providing technical support during client engagement together with the sales team.
For this role, we are looking for someone who has the following experience and expertise:
- Completed a Bachelor's degree in relevant fields (Food Science, Biology or other allied courses).
- Minimum of five (5) years relevant working experience in the manufacturing and/or services sector, as demonstrated by a comprehensive knowledge of business processes and systems. Experience in working / implementing ISO Management Systems is an advantage.
- If with Food Packaging qualification, must have completed any PIABC, EQIPT or WPO recognized packaging training.
- Can demonstrate thorough technical knowledge and can speak the language of the business.
- Completed Lead Auditor Course on any of the following: ISO 22000, FSSC 22000, BRCGS, ISO 9001, ISO 14001, ISO 45001, ISO 22301, ISO 50001. Other lead auditing courses passed and completed will also be an advantage.
- Third party Certification Body (CB) experience as Auditor / Lead Auditor preferred.
- Strong presentation skills and can communicate effectively at all levels within a client's organization and BSI and can demonstrate high level inter-personal skills.
- Can work with minimal supervision and proven administrative and organizational skills, with the ability to meet deadlines and manage customer expectations.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
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