Customer Service Specialist

3 weeks ago

Manila, National Capital Region, Philippines Pathwellhealth Full time

We are seeking a dedicated and customer-focused individual to join our team as an Customer Service Specialist. As the first point of contact for our organization, you will play a vital role in efficiently and effectively triaging calls, ensuring that each caller receives the appropriate assistance or direction.

Responsibilities
  • Serve as the primary point of contact for calls across all office locations, promptly handling calls in a professional and courteous manner.
  • Engage with callers to gather necessary information, understand their needs, and determine the appropriate course of action.
  • Utilize active listening skills and empathy to address callers' concerns, providing accurate and helpful information or directing them to the appropriate department or individual for further assistance.
  • Assess the urgency and nature of each call to prioritize and escalate accordingly, ensuring that high-priority or emergency calls receive immediate attention.
  • Effectively document caller information, inquiries, and actions taken in a thorough and organized manner, ensuring accurate and detailed records.
  • Collaborate with internal teams and departments to facilitate efficient call resolution, coordinating with appropriate staff members to provide timely responses and solutions.
  • Maintain a strong understanding of organizational policies, procedures, services, and resources to provide accurate and up-to-date information to callers.
  • Identify opportunities for improvement in call handling processes, offering suggestions for enhancing efficiency, customer satisfaction, and overall effectiveness.
  • Handle challenging or upset callers with professionalism and empathy, actively working to de-escalate tense situations and find appropriate resolutions.
Qualifications
  • High school diploma or equivalent; additional relevant certifications or education is a plus.
  • Previous experience in a customer service or call center role, with a focus oncall handling and triage.
  • Previous experience working in U.S. healthcare industry preferred
  • Exceptional verbal communication skills, with the ability to listen actively, empathize, and articulate information clearly and effectively.
  • Strong problem-solving and decision-making abilities, with the capacity to quickly assess and prioritize calls based on urgency and importance.
  • Excellent organizational skills and the ability to multitask, maintaining accuracy and attention to detail in a fast-paced environment.
  • Proficiency in using computer systems, databases, and customer relationship management (CRM) software.
  • Ability to work collaboratively as part of a team, effectively communicating with internal stakeholders to ensure seamless call resolution.
  • Demonstrated patience, empathy, and professionalism in handling challenging or upset callers.
  • Willingness to adapt to changing circumstances and work flexible hours, including evenings, weekends, and holidays if required.

We offer competitive compensation, benefits, and a positive work environment that fosters personal growth and development. If you are a customer-focused individual with strong communication skills and the ability to handlecalls with efficiency and professionalism, we would love to hear from you.


#J-18808-Ljbffr

  • Customer Service Associate

    4 days ago

    Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time $104,000 - $130,878 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Service Specialist

    2 days ago

    Manila, National Capital Region, Philippines ASW Full time ₱900,000 - ₱1,200,000 per year

    Job Description THE OPPORTUNITYOur partner specializes in the design, tooling and manufacturing of plastic injection molded products servicing a variety of industries and applications. They possess over 50 years' experience in the plastics industry providing customers with creative product design, expert material selection, product prototyping & mold...

  • Customer Service Specialist

    2 days ago

    Manila, National Capital Region, Philippines AS White Global Full time ₱250,000 - ₱500,000 per year

    THE OPPORTUNITYOur partner specializes in the design, tooling and manufacturing of plastic injection molded products servicing a variety of industries and applications. They possess over 50 years' experience in the plastics industry providing customers with creative product design, expert material selection, product prototyping & mold design. They are...

  • Customer & Technical Service Associate (Vehicle Digital Topics)

    4 days ago

    Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Service Specialist

    4 days ago

    Manila, National Capital Region, Philippines Offsite Staff Full time ₱480,000 - ₱720,000 per year

    Our company is looking for a Customer Service Specialist who will join our team in the Philippines (WFH setting). You would be joining an established team for a growing company with a great company culture. The successful candidate MUST be detail-oriented, self-motivated, and highly organized.The Customer Service Specialist will manage and coordinate...

  • Customer Service Specialist

    4 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱24,675 - ₱28,875 per year

    Position: Customer Service Specialist – Premium Financial Account Work Location: MOA (Metro Manila) & Cebu – Onsite Salary Range: ₱24,675 – ₱28,675 (depending on experience) Hiring Process: 100% Online (Virtual Interviews)Qualifications:Senior High School Graduate OR at least 2 years in college completedMinimum: 1 year international voice BPO...

  • IT Service Management Specialist

    7 days ago

    Manila, National Capital Region, Philippines Wrist Shared Service Center Manila Full time ₱1,200,000 - ₱2,400,000 per year

    PLEASE APPLY THROUGH THIS LINK: About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and...

  • Customer Service Specialist

    7 days ago

    Manila, National Capital Region, Philippines Duo Group Full time ₱60,000 - ₱120,000 per year

    About usWe are expanding our team and seeking an experienced customer service specialists to support us offshore. The ideal candidate will have a strong background in Real estate, Property Management, Finance, Customer Service, or a related field, excellent communication skills, English proficiency, and the ability to handle a variety of inquiries...

  • Customer Service Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines Danfoss Full time

    OverviewCustomer Service Specialist role at Danfoss. You'll be the key link between our customers and internal teams, ensuring smooth order processing, proactive communication, and high satisfaction.What You'll Be DoingManage customer orders from entry to delivery, ensuring accuracy and timely follow-up.Serve as the primary contact for inquiries on orders,...

  • Senior Customer Service Specialist

    4 weeks ago

    Manila, National Capital Region, Philippines HireHawk Full time

    Job Title: Senior Customer Service SpecialistLocation:Remote 100%Salary:1500 - 2000 USD (DOE) + performance bonuses.Working hours: 8am - 5pm PSTAbout the Role:We're seeking a seasonedSenior Customer Service Specialistto join our customer support team—with the opportunity to grow into aTeam Leadrole. This position is ideal for an experienced customer...