Tier 1 NOC Analyst

7 days ago

Manila, National Capital Region, Philippines Masergy Philippines Inc. Full time

Summary

We are seeking Network Operations Analysts with previous knowledge and troubleshooting abilities on TDM T1's, DS3's etc. We are also seeking candidates with skills in routing protocols and troubleshooting network issues. The Network Analyst directly supports a global environment and is responsible for frontline surveillance of customer WAN connections. Candidate must be flexible to work shift hours and be available for one weekend day (Sat or Sun).

This is a full-time position with competitive compensation and benefits. A successful candidate will be a quick thinker, able to multitask several issues at once and fast learner. If you are not familiar with LAN/WAN technologies please do not apply.

The Network Operations Center Analyst (Tier 1) performs routine tasks to maintain network and server equipment while relying on instructions and pre-established guidelines to perform job functions.

Core Responsibilities

  • Utilize monitoring tools to proactively identify problems with systems, applications, and networks
  • Contact internal and external customers proactively regarding service affecting outages
  • Work with service providers and vendors to drive issues to resolution
  • Provide excellent customer service while corresponding with customers via telephone and email
  • Follow detailed instructions to perform basic network break/fix functions
  • Document all pertinent information within the trouble ticket system
  • Basic network related projects including documentation of assets and physical labeling of server/network devices

Ideal Capabilities and Attributes

  • Bachelor's Degree in computer science or related field.
  • Basic Knowledge of LAN/WAN technologies and topologies.
  • Fundamental understanding of TCP/IP and UDP.
  • Troubleshooting with various telecom circuits (T1, E1, DS3, OC3, etc.)
  • Excellent written and verbal communication skills.
  • Communicates clearly and in an understandable manner with a wide range of people such as peers, managers, customers, vendors, distributors, and the general public. Projects good customer relations skills in both face-to-face and telephone contact.
  • Demonstrated ability to effectively advise and counsel both managers and non-supervisory employees on sensitive work-related issues.
  • Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time.
  • Open with shifting schedules/ Amenable to work at night

Requirements:

  • With at least 1-2 years of relevant work experience as a Network Engineer/NOC Analyst
  • Network Certification preferred i.e. CCNA
  • With a good command of the English language
  • Amenable to working night shift and hybrid work setup
  • Amenable to work in Ortigas Center, Pasig
  • Can start ASAP

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
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