Tier 1 Technical Support Expert

Company OverviewTurnitin is a leading provider of academic integrity and plagiarism detection solutions. Our mission is to ensure the integrity of global education and meaningfully improve learning outcomes.About the RoleThe Technical Support Representative, Tier 2 will be part of our Assessment Delivery Operations and Support department (ADOS). This team...

Position Summary:As a Tier 1 Technical Support Specialist, you will be the first point of contact for users seeking technical assistance for Canvas. Your role involves providing prompt and effective resolution or escalation of technical issues through various communication channels. This position requires a blend of technical acumen, excellent communication...

Technical Support Representative, Tier 2 (Philippines, Remote)Full-timeWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over...

Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and...

About the RoleThis is an exciting opportunity to join our rapidly growing IT Managed Service Provider as a Tier 1 Engineer. We deliver cybersecurity, private and public cloud hosting, backup and disaster recovery, and other advanced services from mid-market to enterprise customers nationwide.In this role, you will be part of a dedicated Support Center where...

Key ResponsibilitiesThe Technical Support Coordinator will be responsible for coordinating and managing activities for Tier 1 to Tier 3 support functions. This includes tracking progress against contractual obligations and developing strategies to improve efficiency.Responsibilities:Oversee the coordination and planning of activities for Tier 1 to Tier 3...

At Genpact Services LLC, we are looking for a Digital Support Expert to provide support to bug triaging on online client platforms involving Emails from customers/end users.Key ResponsibilitiesOffer expert support to clients on Tier 1 issues, including escalation to Tier 2 SMEs or higher.Sustain high-quality performance metrics such as quality, productivity,...

Technical Support Representative, Tier 1 (Philippines, Remote)Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment...

Technical Support Representative, Tier 1 (Philippines, Remote)Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment...

Role DescriptionThe Technical Support Representative, Tier 2 will be responsible for providing technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues. This role requires a high level of technical expertise, excellent communication skills, and a customer-centric approach.About the TeamThe Assessment...

About the RoleWe are seeking a highly skilled Technical Support Representative, Tier 2, to join our team. As a key member of our support organization, you will play a critical role in ensuring our customers receive exceptional support. Your technical expertise and problem-solving skills will be invaluable in resolving complex issues and enhancing our...

Job DescriptionAbout the RoleAs a member of the Support Center team, a Tier 1 Engineer is responsible for responding to, escalating, and resolving monitoring alerts we receive through our various systems. The Company has a dedicated Support Center where tickets will be received, prioritized, and if need be, escalated to higher tiers of support. The Tier 1...

Job SummaryCitrix Virtual Desktops and Applications access Microsoft Windows OS and Office Applications supportJob DescriptionCompany DescriptionOutsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the...

About the JobThe Technical Support Representative, Tier 2 will be responsible for providing technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues. This role requires a high level of technical expertise, excellent communication skills, and a customer-centric approach.About UsTurnitin is a global...

At Genpact Services LLC, we're committed to empowering our clients by providing innovative solutions to complex problems. Our team of experts is dedicated to delivering exceptional customer experiences through technical support and issue resolution.We're inviting applications for a Technical Support Specialist to provide support on Tier 1 issues, including...

About Developer Soft and Technical Support Sea Inc.We are a leading software development company with a proven track record of delivering innovative solutions for various platforms.Our company culture emphasizes continuous learning, personal growth, and professional development.We are seeking highly motivated individuals who are eager to learn and willing to...

Trends Group, Inc. is seeking a highly skilled Technical Support Expert to join our team. As a Technical Support Expert, you will provide technical support for various IT systems and address technical concerns of our clients.Key Responsibilities:Provide first-line technical support via phone, email, or onsite visitsTroubleshoot and resolve hardware,...

Aurecon Group is seeking a Server Support Engineer to join our team.Key Responsibilities:Provide tier 1 and tier 2 technical support for hosting servicesAnalyze and resolve complex technical issues in a timely mannerAbout the Role:The IT Solutions Engineer for Hosting will play a pivotal role in delivering and maintaining top-tier IT solutions for our...

QualificationsTo be successful in this role, you will need to have a Bachelor's degree in Information Technology, Computer Science, or a related field. Additionally, certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or VMware Certified Professional (VCP) are advantageous. Proven experience in technical support...

System Administrator Job DescriptionAt Intelligent Technical Solutions (ITS), we're on the hunt for an experienced System Administrator to join our team. As a pivotal member of our technical services team, you'll be responsible for providing remote IT support to our clients, ensuring they receive top-notch technical assistance.About the Role:Provide...