Vendor Relations Representative

2 days ago

Manila, National Capital Region, Philippines Ibex Full time
Overview

The Vendor Relationship Representative supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.

Responsibilities

  • Develop and maintain positive vendor relations to ensure superior customer satisfaction

  • Receive and handle customer calls and email requests for services

  • Manage the scheduling and complete on of all services assigned by customers

  • Manage real- me inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries

  • Identify, research and resolve customer issues using the company's web-based systems and databases

  • Source new vendors to perform required services, as needed

  • Resolve or escalate all disputes or un-satisfied service confirmations

  • Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the dura on of the relationship

  • Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers

  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person

  • Enter information into our database and ensure consistency and accuracy

  • Be able to educate clients on the benefits of the Lessen service offering

  • Resolve most/all client and Affiliate issues without escalation

  • Remain on the queue and address all requests

  • Provide creative solutions to meet client needs and maximize value

  • Contribute to special projects and continuous improvement initiatives, as requested by Operation's management or the client

  • Provide management with recommendations to changes in procedures, as needed

Qualifications

  • Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook

  • 3+ years work experience

  • Account Management experience a plus

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