IT End User Support Analyst I

7 days ago


Cebu City, Central Visayas, Philippines Conduent Business Solutions France Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided.
  • College or university degree required or equivalent work experience, providing exposure to fundamental theories and concepts.
General Profile
  • Performs routine assignments.
  • Develops skills by performing structured work assignments.
  • Uses existing procedures to solve routine or standard problems.
  • Receives instruction, guidance, and direction from others.
Functional Knowledge
  • Requires a conceptual understanding of theories, practices, and procedures.
Business Expertise
  • Applies general knowledge of business developed through education or previous experience.
Impact
  • Has a limited impact on own work team.
  • Follows standardized procedures and practices to achieve objectives and meet deadlines.
Leadership
  • No supervisory responsibilities.
  • Responsible for developing technical contributions.
Problem Solving
  • Uses existing procedures to solve standard problems.
  • Examines information and standard practices to make judgments.
Interpersonal Skills
  • Exchanges information and ideas effectively.
  • Ask questions and checks for understanding.
Responsibility Statements
  • Provides onsite end-user support.
  • Installs applications.
  • Manages hardware/software installations and troubleshooting.
  • Provides onsite smart hand support to other technical towers as needed.
  • Installs and Configures new hardware.
  • Manages site-level inventory.
  • Manages ticket queue for local support requests.
  • Escalates systems outages or problems that are impacting production.
  • Leads local onsite desktop support members.
  • Validates that tickets are being assigned and worked in appropriate timeframes.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
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