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Computer Systems Analyst

1 week ago

Cebu City, Central Visayas, Philippines Staff4Me Full time
About the Role

We are looking for an experienced IT Support Analyst to join our team at Staff4Me. As an IT Support Analyst, you will be responsible for providing technical assistance to end-users, troubleshooting issues, and maintaining computer systems.

Key Responsibilities:
  • Technical Support: Provide first-level technical support to end-users via phone, email, and in-person.
  • System Maintenance: Install, configure, and maintain computer systems, software, printers, and other IT equipment.
  • User Management: Manage user accounts, permissions, and access rights in various systems.
  • Documentation and Tracking: Document and track issues using a ticketing system.
Requirements:
  • Educational Background: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Work Experience: Proven experience as an IT Support Specialist or in a similar role.
  • Technical Skills: Strong knowledge of Windows and Mac operating systems, familiarity with common office software (e.g., Microsoft Office Suite, G Suite), and basic understanding of network protocols, TCP/IP, and LAN/WAN configuration.
  • Soft Skills: Excellent troubleshooting and problem-solving skills, strong interpersonal and communication skills, ability to work independently and as part of a team, attention to detail, and a commitment to providing excellent customer service.