Application Support Analyst

3 weeks ago

Makati City, National Capital Region, Philippines Smart Communications, Inc. Full time

Reports To: Demand & Operations Manager

Overview

Why This Role Stands Out

Are you ready to be the go-to expert for SAP support and ERP incident resolution? Join a team where your technical skills and problem-solving mindset will directly impact operational efficiency across the organization. This isn't just support—it's strategic enablement.

At SMART Tower 2, you'll be at the heart of innovation, collaborating with cross-functional teams, leading resolution calls, and shaping how enterprise systems run smoothly. If you thrive in fast-paced environments and love turning challenges into solutions, this is your next big move.

What You'll Do
  • Provide functional SAP support and resolve user inquiries.
  • Manage and close incident tickets with precision and speed.
  • Lead bridge calls for cross-team incident resolution.
  • Monitor recurring issues and escalate problems proactively.
  • Maintain ERP documentation and contribute to knowledge base development.
  • Ensure compliance with PLDT Group standards and governance protocols.
What You Bring

Education

Bachelor's degree in Computer Science, Information Systems/Technology, Engineering, or related field (or equivalent experience).

Experience

At least 2 years of hands-on experience in ERP functional or business process areas.

  • SAP Application & Product Knowledge
  • Incident & Problem Management
  • ERP Implementation & Support
  • Client Service & Relationship Management
  • Business & Technical Writing
  • Teamwork, Communication, and Conflict Resolution
Perks of Joining Us
  • Be part of a high-impact IT ERP team driving enterprise transformation.
  • Work in a premium location in Makati's business district.
  • Collaborate with passionate professionals and leaders.
  • Grow your career in a company that values innovation and continuous learning.

Click Apply Now or reach out to our Talent Acquisition team. Let's build smarter systems together.


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