Application Support Specialist

1 week ago

Makati City, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $100,000

Elite Technology helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business.

We bring together data, insights, and tools to enable law firm leaders to make informed business decisions and manage their businesses effectively and efficiently.

The primary service contact assists customers to effectively utilize Elite 3E software to meet their firm's business objectives. This role provides technical consultative application support for Elite's 3E product in a non-call center type of project-based environment.

Key responsibilities include:

  • Pulling service request tickets from phone queue and online customer portal.
  • Intake and documenting concisely the challenge, expectations of resolution, steps to reproduce, and necessary logs, attachments.
  • Using case management system to correctly record all information regarding the challenge.
  • Using remote access utilities and other resources to replicate the customer challenge.
  • Leveraging internal knowledgebase resources, peer knowledge, and documentation for known solutions.
  • Isolating causes and taking restorative actions while minimizing disruption to the customer's business operation.
  • Providing timely and effective status updates throughout the life of the service request until resolution.
  • Communicating and recommending complex business process, procedures, and diverse information to resolve customer issues and potential future preventative actions.
  • Maintaining appropriate dashboard management which includes volume of active service requests and aging specifications of open service requests.

This role requires a Bachelor's degree or equivalent experience in IT, Finance Analyst, and/or Accounting and Finance, as well as 2+ years of technical, financial, accounting, and/or customer service experience with financial programs.

The ideal candidate will possess thorough understanding of Generally Accepted Accounting Principles (GAAP) and prior legal industry accounting experience, knowledge in Microsoft SQL Server, MS Office, Azure, Azure Monitoring, Smartsheet, IE, Chrome, and relational database concepts, exceptional customer service soft skills with expertise in troubleshooting and solving complex problems, excellent organizational, time management, written and verbal communication skills, ability to efficiently multitask dynamically, and prioritize focus correctly.

We are seeking candidates who have strong analytical and problem-solving skills, are able to work independently and collaboratively as part of a team, and have a passion for delivering high-quality results in a fast-paced environment.

  • Applications Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeSupport Full time $48,000 - $76,000

    Applications Support SpecialistThe Applications Support Specialist will play a pivotal role in ensuring clients maintain seamless access to their critical information assets, while driving Citco's technological advancements.This position is ideal for individuals with a strong passion and background in IT support, who can rapidly learn about the business and...

  • Senior Application Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines CBRE Full time ₱70,000 - ₱120,000 per year

    Senior Application Support SpecialistJob ID237771Posted10-Sep-2025Service lineCorporate SegmentRole typeFull-timeAreas of InterestDigital & Technology/Information TechnologyLocation(s)Makati City - National Capital Region - PhilippinesAbout the RoleWe're looking for a Senior Level Application Support Specialist to add to our application support team. If...

  • IoT Application Support Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Cartrack SEA Full time $104,000 - $130,878 per year

    Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a IoT Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • IoT Application Support Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Cartrack Full time $104,000 - $130,878 per year

    Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for aIoT Application Support Specialistto join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • IoT Application Support Specialist

    6 days ago

    Makati City, National Capital Region, Philippines Cartrack Full time ₱120,000 - ₱180,000 per year

    Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a IoT Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • Application Support Specialist

    3 weeks ago

    Makati City, National Capital Region, Philippines Cartrack Holdings Limited Full time

    OverviewJob responsibilities and requirements for the role.ResponsibilitiesTroubleshoot and resolve technical issues related to hardware, software, and networkingInstall and configure hardware and software applicationsMonitor and maintain Cartrack application and systems to ensure their smooth functioningCollaborate with Global teams to implement and...

  • Application Support Specialist

    6 hours ago

    Makati City, National Capital Region, Philippines CBRE Asia Pacific Full time ₱600,000 - ₱1,200,000 per year

    Job ID240485Posted25-Sep-2025Service lineCorporate SegmentRole typeFull-timeAreas of InterestDigital & Technology/Information TechnologyLocation(s)Makati City - National Capital Region - PhilippinesAbout The RoleAs a CBRE Help Desk Analyst, you will be responsible for answering and documenting basic help desk calls related to specific software...

  • Application Developer

    7 hours ago

    Mandaluyong City, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time ₱900,000 - ₱1,200,000 per year

    QualificationsBachelors degree (non-nego)3+ years of professional backend development experience(non-nego)Strong proficiency in JavaScript/TypeScript with frameworks such as , , and (non-nego)Hands-on experience with Azure cloud services (App Services, Functions, Service Bus, Event Grid Storage Key Vault  (non-nego)ProvenExperince designing and...

  • Application Development Specialist

    1 week ago

    Makati City, National Capital Region, Philippines beBeeDevelopment Full time ₱7,000 - ₱9,000

    Job OpportunityWe are seeking a highly skilled Application Development Specialist to support our AppSheet-based application development efforts. The ideal candidate will have experience working with no-code/low-code platforms, Google Sheets, and AppSheet.Key ResponsibilitiesProvide technical assistance for existing AppSheet applicationsAssist in building and...

  • Application Support Officer

    3 weeks ago

    Makati City, National Capital Region, Philippines AXA Full time

    OverviewThe Application Support Officer provides second-level support for Distribution IT Solutions, ensuring the stability, performance, and availability of applications used in distribution operations. This role involves investigating and resolving application issues, coordinating with internal teams and vendors, and ensuring that distribution systems...