Delivery Associate

2 weeks ago

Manila, National Capital Region, Philippines NGA HR (Arinso International Phils., Inc.) Full time

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

DELIVERY, ASSOCIATE (Thai Speaker)

The function is the initial customer contact for our Human Resources Outsourcing (HRO) clients/employees/customers. This role communicates with client/employee/customers via call/chat/ticket/cases, emails and occasional calls, for the purpose of resolving routine problems and/or providing services.

Key responsibilities of the role can include:

  • Interact with clients/employees/customers in a courteous, friendly and professional manner using Strada's HR policies, procedures and/or practices
  • Listen attentively to clients/employees/customers' needs/concerns and demonstrate empathy
  • Prepare and provide accurate resolution within the provided timeline to the client/employee/customer via the ticketing system
  • Handle and track incoming tickets/cases, emails, and occasional calls
  • Interact with other departments and clients by phone and e-mail
  • Escalate requests to appropriate teams
  • Build and maintain a relationship of confidence and mutual respect with clients
  • Analyze and solve HR questions (policies, procedures, collective agreements etc.)
  • Analyze and solve HR system questions (Benefits, Workforce Administration, Time, Organizational Management, Payroll etc.)
  • Provide HRIS Navigation Support, analyze and solve questions
  • Maintain Detailed Work Instructions, Job Aids and FAQ list
  • Archive Documents in Employee Files
  • Perform data entries with the use of our HR tools/platforms
  • Communicate effectively with individuals/team to ensure high quality and timely expedition of requests
  • Effectively transfer misdirected clients/employees/customers requests to the appropriate party
  • Contribute ideas on ways to resolve problems to better serve the clients/employees/customers and improve productivity
  • Participate in activities designed to improve customer satisfaction and business performance
  • Maintain a broad knowledge of Strada's HR services (HR Administration, Talent Administration, Benefits Administration etc.)

Qualifications

  • Bachelor's Degree or related course expertise
  • Background in BPO industry/Customer Service skills for at least 1 to 2 years
  • Preferably have knowledge of HR tools/platforms and can multitask
  • Knowledge of MS Office
  • Can understand, read, write and speak Thai Language

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on race, color, religion, creed, national origin, ancestry, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

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