
R-105774 MIS Analyst
2 days ago
- Develop and distribute Contact Center reporting
- Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports
- Responsible for data integrity, accuracy of all reporting requirements
- Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting
- Analyses data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics
- Responsible for collecting and analysing large amounts of data to enable visualization, insights, and data-driven decision-making insights
- End to End lifecycle management and maintenance of Dashboards and reports
- Communicate effectively during the development phase for tool / report implementation
- Conduct and lead UAT, Troubleshooting and Resolution for database and reporting tool implementation
- Maintaining and updating trackers for ongoing programs & projects
- Assisting in automating reports by designing macros
- Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business
- Improve the data availability by being the liaison between cross functional teams
- Partner with the application / delivery team on developing reports/ dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI and other dashboards
- Leverage data and information structure to ensure - single source of information
- 1-3 years of experience with data analysis and preparation, including experience with large data sets
- Experience in extracting data from CMS and other reporting platform
- Strong data analytics and creation of reports
- Experience in automating task/reports that are manual to reduce cycle time and defects
- Proficient user of Excel, SQL and understanding call center statistics a must
- Knowledge in VBA, macros, linked data, pivot chart tools, design tools, Google sheets
- Experience in developing dashboards and understandable reports and useful visualization
- Strong business and collaboration skills and responsiveness to service needs and operational demands
- Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau etc
- Advanced Excel covering Power pivots and Macros
- SQL Query for troubleshooting data
- Ability to tell a story with data and drive data literacy
- Ability to build good relationships and work cross-functionally
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Internet Publishing
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