MIS/Reporting Analyst

6 days ago

Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱104,000 - ₱130,878 per year

Qualifications:

  • Voice experience.
  • Bachelor's degree in business, statistics, or a related field preferred
  • Proven experience in real-time monitoring and analysis within a contact center or customer service environment
  • Proficiency in MS Excel, report automation such as Power Query, Power Pivot, Data Modeling
  • Knowledgeable in ETL Process.
  • Experience in Power BI / Tableau is a plus.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions quickly
  • Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely
  • Detail-oriented with the ability to multitask effectively in a fast-paced environment
  • Knowledge of call center operations, including key performance indicators (KPIs) and service level agreements (SLAs)
  • Flexibility to work shifts, including evenings, weekends, and holidays, as needed
  • Strong teamwork and interpersonal skills to collaborate effectively with cross-functional teams
  • Certification in workforce management or related field is a plus.
  • Amenable to work onsite in Quezon City.

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