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Service Support Coordinator II

4 weeks ago

Mandaluyong City, National Capital Region, Philippines Vertiv Co Full time

Joins a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—

we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-generation technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Brief Job Description:

  • Strong understanding of invoice review processes, including accuracy, completeness, and compliance with company policies and CRM/National Accounts requirements.
  • Knowledge of service request closure procedures, cost allocation, and documentation of best practices.
  • Familiarity with SR processing and quote coordination workflows.
  • Proficiency in researching serial numbers, maintaining database integrity, and reviewing PM contract scopes for accuracy.
  • Understanding of problem resolution techniques for invoice or assignment-related issues with service partners.
  • Requires analytical skills to assess and resolve invoice discrepancies and disputes in coordination with sourcing managers.
  • Involves managing multiple workflows, including invoice verification, service request closures, and T&M quote coordination.
  • Requires the ability to interpret and correct PM contract scopes while ensuring compliance with service agreements.
  • Balances problem-solving with service partners while maintaining operational efficiency.
  • Guarantees accuracy in all transactions as per the agreed SLA and complies with the procedures and standards set within the workgroup/team.

Qualifications:

  • College graduate of any course
  • Previous experience in a service environment performing administrative functions.
  • Strong administrative, analytical, and organizational skills.
  • Possesses initiative and a strong sense of ownership and responsibility.
  • Keen attention to detail.
  • Comprehensive administrative/clerical/back-office experience.
  • Time management skills.
  • Ability to work with minimal supervision.
  • Team player who works well with others.
  • Fluent in English, written and verbal.
  • Strong understanding of the service business.
  • Knowledge of computer systems; knowledge of ERP (Oracle, SAP, etc.) is a plus.

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES:

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS:

  • Think Big and Execute
  • Act With Urgency
  • Own It
  • Drive Continuous Improvement
  • Promote Transparent and Open Communication
  • Learn and Seek Out Development
  • Foster a Customer-First Mindset
  • Lead by Example
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