Customer Service Associate

3 weeks ago

Cebu City, Central Visayas, Philippines QBE Insurance Full time
Overview

Join to apply for the Customer Service Associate role at QBE Insurance.

Details
  • Time Type: Full time
  • Worker Type: Employee
Role Summary

The purpose of this role is to provide customer service and administrative support through email and phone calls, including handling policy documentation, work allocation, and resolving billing inquiries. This role involves following specific procedures to close out work requests, monitoring business inflow, and connecting callers to the appropriate personnel. Additionally, the role includes dispatching policy documents, answering customer and stakeholder questions, and supporting the Policy Admin Team with various administrative tasks.

Responsibilities
  • Ensure 100% regulatory compliance with laws and industry codes.
  • Maintain good working relationships with stakeholders and clients.
  • Process transactions and emails related to products, processes, and policies accurately.
  • Provide personalised and quality service to meet customer expectations.
  • Conduct training on policy issuance procedures and maintain documentation.
  • Attend relevant training courses to maintain product and process knowledge.
  • Handle policy issuance, renewals, and endorsements efficiently.
  • Communicate effectively with stakeholders to resolve queries promptly.
  • Conduct quality audit checks for processed policies.
  • Manage dispatch of policy documentation and data upload accurately.
Work Experience

Necessary Work Experience includes:

  • Some relevant work experience.

Preferred Work Experience includes:

  • Call centre experience in insurance and/or banking industry with billing responsibilities.
  • Increasing level of responsibility in call centre environment.
  • Policy administration experience.
  • Experience in BPO industry with shifting schedules.
Qualifications

Necessary Qualifications include:

  • Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

  • Territory qualified.
  • Vocational/Technical qualification or equivalent work experience.
How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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