Relationship Manager

Relationship Manager (SME Business - Regional)

As Relationship Manager for DITO Business under the SME segment, you will be responsible for managing and growing relationships with small and medium-sized enterprise (SME) clients. You will play a key role in identifying business opportunities, presenting tailored solutions, and ensuring the satisfaction and retention of clients. The ideal candidate will have strong communication skills, a deep understanding of telecom products and services, and a passion for helping businesses succeed.

Functions and Responsibilities

1. Client Relationship Management:
   • Develop and maintain strong, long-term relationships with SME clients.
   • Serve as the primary point of contact for client inquiries, issues, and requests.
   • Regularly meet with clients to understand their business needs and goals.
2. Sales and Revenue Growth:
   • Identify opportunities for upselling and cross-selling DITO's products and services.
   • Develop and execute sales strategies to meet or exceed sales targets.
   • Prepare and deliver sales presentations tailored to the needs of SME clients.
3. Account Planning and Strategy:
   • Create detailed account plans to manage and grow key accounts.
   • Collaborate with internal teams to develop customized solutions for clients.
   • Monitor and report on key account metrics, including customer satisfaction and sales performance.
4. Customer Onboarding and Support:
   • Ensure smooth onboarding of new clients, guiding them through the setup and implementation of DITO's services.
   • Provide ongoing support to clients, addressing technical issues and coordinating with support teams as necessary.
   • Conduct regular check-ins and business reviews with clients to ensure they are maximizing the value of DITO's services.
5. Market and Product Knowledge:
   • Stay updated on DITO's product offerings, industry trends, and competitive landscape.
   • Provide feedback to product and marketing teams on client needs and market demands.
   • Attend industry events and networking opportunities to enhance knowledge and expand client base.
6. Contract Management:
   • Negotiate and renew contracts with existing clients.
   • Ensure all agreements and documentation are completed accurately and in a timely manner.
   • Monitor contract compliance and address any issues that arise.
7. Reporting and Analysis:
   • Prepare regular reports on account status, sales pipeline, and market trends.
   • Analyze data to identify opportunities for account growth and client satisfaction improvement.
   • Present findings and recommendations to senior management.

Employment Standards

• Client-Focused: Demonstrates a strong commitment to client success and satisfaction.
• Results-Driven: Focuses on achieving sales targets and driving revenue growth.
• Analytical Thinking: Uses data and insights to make informed decisions and recommendations.
• Adaptability: Thrives in a dynamic environment and can pivot strategies as needed.
• Relationship Building: Excels at building trust and rapport with clients.

Job Skills & Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 4+ years of experience in account management, sales, or a related role, preferably in the telecommunications industry.
• Strong understanding of SME business challenges and the ability to offer tailored solutions.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Industries

Industries

• Telecommunications

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