Relationship Manager

2 days ago

Panay Western Visayas, Philippines DITO Telecommunity Corporation Full time $60,000 - $80,000 per year

Overview

As Relationship Manager for DITO Business under the SME segment, you will be responsible for managing and growing relationships with small and medium-sized enterprise (SME) clients. You will play a key role in identifying business opportunities, presenting tailored solutions, and ensuring the satisfaction and retention of clients. The ideal candidate will have strong communication skills, a deep understanding of telecom products and services, and a passion for helping businesses succeed.

Functions and Responsibilities

1.
Client Relationship Management:

  • Develop and maintain strong, long-term relationships with SME clients.
  • Serve as the primary point of contact for client inquiries, issues, and requests.
  • Regularly meet with clients to understand their business needs and goals.

2
. Sales and Revenue Growth:

  • Identify opportunities for upselling and cross-selling DITO's products and services.
  • Develop and execute sales strategies to meet or exceed sales targets.
  • Prepare and deliver sales presentations tailored to the needs of SME clients.

3
. Account Planning and Strategy:

  • Create detailed account plans to manage and grow key accounts.
  • Collaborate with internal teams to develop customized solutions for clients.
  • Monitor and report on key account metrics, including customer satisfaction and sales performance.

4.
Customer Onboarding and Support:

  • Ensure smooth onboarding of new clients, guiding them through the setup and implementation of DITO's services.
  • Provide ongoing support to clients, addressing technical issues and coordinating with support teams as necessary.
  • Conduct regular check-ins and business reviews with clients to ensure they are maximizing the value of DITO's services.

5. Market and Product Knowledge:

  • Stay updated on DITO's product offerings, industry trends, and competitive landscape.
  • Provide feedback to product and marketing teams on client needs and market demands.
  • Attend industry events and networking opportunities to enhance knowledge and expand client base.

6. Contract Management:

  • Negotiate and renew contracts with existing clients.
  • Ensure all agreements and documentation are completed accurately and in a timely manner.
  • Monitor contract compliance and address any issues that arise.

7. Reporting and Analysis:

  • Prepare regular reports on account status, sales pipeline, and market trends.
  • Analyze data to identify opportunities for account growth and client satisfaction improvement.
  • Present findings and recommendations to senior management.

Employment Standards

  • Client-Focused: Demonstrates a strong commitment to client success and satisfaction.
  • Results-Driven: Focuses on achieving sales targets and driving revenue growth.
  • Analytical Thinking: Uses data and insights to make informed decisions and recommendations.
  • Adaptability: Thrives in a dynamic environment and can pivot strategies as needed.
  • Relationship Building: Excels at building trust and rapport with clients.

Job Skills & Qualifications

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • 4+ years of experience in account management, sales, or a related role, preferably in the telecommunications industry.
  • Strong understanding of SME business challenges and the ability to offer tailored solutions.
  • Excellent communication, negotiation, and presentation skills.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team in a fast-paced environment.

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