Network Operation Center T3
5 days ago
Hybrid - Cebu Fresh Graduate/Student Bachelor Full-time
Job DescriptionJob Summary
Staff4Me is seeking a highly skilled Network Operation Center T3 professional to take on a pivotal role in our Network Operations team. The ideal candidate will have extensive experience in network monitoring, incident response, and troubleshooting within a Tier 3 support capacity. As a T3, you will be responsible for leading complex technical issues to resolution, collaborating with cross-functional teams, and providing mentorship to junior staff. If you thrive in a fast-paced environment and have a passion for delivering exceptional network performance, we encourage you to apply.
Key Responsibilities- Lead the diagnosis and resolution of complex network issues escalated from T1 and T2 support, ensuring minimal service disruption.
- Analyze network performance metrics and trends to proactively identify areas for improvement and optimization.
- Collaborate with engineering teams to design and implement network solutions that enhance overall network performance.
- Develop and maintain comprehensive documentation of network configurations, processes, and troubleshooting guides.
- Act as a technical escalation point for the NOC support team, providing real-time guidance and support during critical incidents.
- Implement and enforce network policies to ensure compliance with security best practices and industry standards.
- Lead post-incident reviews and present findings to management with actionable recommendations for improvement.
- Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the Network Operations Center.
- Provide training and mentorship to junior NOC staff, fostering a culture of knowledge sharing and professional development.
- Stay updated with industry trends, emerging technologies, and best practices related to network operations.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Minimum of 3-5 years of experience in a Network Operation Center, with a focus on Tier 3 support.
- In-depth knowledge of network protocols and technologies, including TCP/IP, VoIP, VPNs, and routing/switching.
- Strong experience with monitoring tools such as Nagios, SolarWinds, or similar.
- Proven ability to troubleshoot complex network problems and resolve issues efficiently under pressure.
- Excellent communication and teamwork skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.
- Experience with automation and scripting (e.g., Python, Bash) is a plus.
- Relevant certifications such as CCNP, JNCIP, or equivalent are highly desirable.
- This role may require shift work or on-call responsibilities to ensure 24/7 network support.
- Occasional travel may be required for client site visits or network installations.
- Competitive salary and benefits package.
- Opportunity for growth and career development.
- Training and support to enhance technical and customer service skills.
- Work in a dynamic and multicultural environment.
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