Call Agent Associate

6 days ago

Cagayan Valley, Philippines TORCH Solutions Full time
Overview

Join to apply for the Call Agent Associate role at TORCH Solutions.

We are seeking a customer service representative position located in Cagayan de Oro. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and work in a dynamic and stimulating call center environment.

What you'll be doing
  • Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
  • Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
  • Documenting customer interactions and maintaining accurate records
  • Identifying opportunities to improve the customer experience and providing feedback to management
What we're looking for
  • HS/SHS Grad + with working experience (formal, OJT) combination of 6 months
  • Excellent Communication skills
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Human Resources Services

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